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Solvd is hiring a Solution Architect to support a global e-commerce leader modernizing its customer support platform with Agentic AI. In this hookup role, you will lead discovery and presales while shaping a scalable, low-latency foundation that improves case resolution, boosts CSAT, and delivers a more consistent support experience across channels. The team is building a data retrieval and operations platform that powers the agentic layer. The platform provides a set of MCP tools via GraphQL interface that unifies access to multiple downstream services, enabling data aggregation and low-latency needed to support AI-driven workflows.
Job Responsibility:
Design system architecture: produce architecture diagrams (C4 and related views), define system boundaries and integration patterns, perform and document technical tradeoff analysis, and maintain Architecture Decision Records (ADRs)
ensure architecture supports scalability, performance, reliability and long-term maintainability
guide implementation by working closely with engineering teams on design reviews, critical code paths, prototyping and architectural spikes
act as a technical authority for system structure, APIs and integration strategy
share knowledge through presentations, workshops, and written communication
help teams understand the value of modern technologies by translating complex concepts into practical guidance
work closely with engineers, architects and delivery teams to translate business and technical requirements into scalable, maintainable systems
drive alignment across teams and ensure architectural consistency
lead technical discussions, guide teams and set architectural direction with clarity and confidence
foster open, constructive conversations, especially when navigating uncertainty
Requirements:
12+ years in software engineering
at least 4 years of experience playing a role of solution architect
hands-on development experience across multiple stacks and solution types
strong expertise in the Java ecosystem (primary stack)
experience with React and TypeScript as a secondary stack
experience with event-driven architectures and streaming platforms (specifically Kafka)
strong understanding of core concepts of enterprise architecture
experience designing and documenting large-scale distributed systems
proven ability to produce architecture documentation, diagrams and ADRs
ability to work closely with business stakeholders to define requirements and solution scenarios
strong written and verbal communication skills
strong organizational and interpersonal skills
results-oriented mindset
excellent conceptual visualization skills
travel readiness (US)
English level B2+
Nice to have:
Exposure to agentic AI systems and AI-driven architectures
experience working in customer support / service operations domain
experience in presales and early solution discovery and shaping
experience working within enterprise environments
cloud architect certification (AWS or Azure relevant)
experience with on-prem or proprietary cloud platforms
What we offer:
Shape real-world AI-driven projects across key industries
be part of a global team with equal opportunities for collaboration across continents and cultures
thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards