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The Technical Solutions Architect plays a mission-critical role in defining and delivering client solutions that bring client AI’s product capabilities to life. You’ll lead the design of end-to-end architectures that unlock business value from fragmented, siloed and poor quality data. You’ll collaborate with clients and internal teams to define implementation plans, mitigate technical risk, and drive measurable outcomes such as reducing churn, increasing conversion, and surfacing actionable insights from underutilized customer data.
Job Responsibility:
Design integrated technical solutions using AI’s platform to activate clients' existing systems of record without the need for replacement
Define architectures that leverage AI-powered tools
Collaborate with clients and internal teams to capture business needs and translate them into detailed solution specifications
Produce architecture documentation that clearly outlines system components, business logic, data flows, API integrations, and compliance with security standards
Serve as a strategic technology partner for clients, helping them rethink how they use data to drive growth and business outcomes
Stay abreast of trends in AI, data activation, identity resolution, and customer analytics to provide expert guidance and forward-looking recommendations
Support the sales cycle by participating in discovery sessions, presenting technical solutions, and co-developing SOWs that showcase client’s value proposition
Work closely with sales engineers and client partners to tailor demos and proposals for retail, hospitality, and gaming clients
Partner with product owners and delivery leads to scope implementations accurately, manage technical risks, and ensure alignment from kickoff to go-live
Serve as a hands-on technical leader during onboarding, configuration, and deployment efforts
Act as a trusted, credible voice with client executives and cross-functional teams by simplifying complex technical concepts and fostering transparency
Build long-term relationships that position our client as a strategic enabler of revenue growth and operational efficiency
Conduct technical reviews and solution validations to ensure delivery excellence, platform security, and performance
Identify potential pitfalls early and recommend mitigation strategies based on prior enterprise delivery experience
Lead by example in incorporating generative AI tools into day-to-day technical work, solution design, documentation, and delivery
Actively coach and support internal and offshore partner engineering and QA teams in adopting AI tools to boost productivity
Track, report, and analyze the impact of AI-driven process improvements and propose refinements as needed
Actively contribute to the product strategy by sharing insights from client engagements and surfacing opportunities for platform enhancement
Promote adoption of AI tools and emerging practices internally to accelerate time-to-value for clients and improve delivery scalability
Requirements:
10+ years in solution architecture, technical consulting, or enterprise software implementation
Deep knowledge of customer data platforms (CDPs), CRM systems, data pipelines, and integration architecture
Experience designing and delivering cloud-based, data-driven solutions in enterprise environments
Strong understanding of AI/ML concepts, particularly as applied to customer segmentation, churn prediction, and personalization
Familiarity with REST APIs, identity resolution, and data security/privacy practices
Demonstrated success in supporting sales teams with technical solutioning and executive-facing engagements
Clear and compelling communicator, able to bridge business needs and technical details
Background in retail, hospitality, or gaming is strongly preferred
Bachelor's degree in Computer Science, Engineering, or related field
advanced degree a plus
Knowledge of English is from Upper-Intermediate
Nice to have:
Demonstrated experience with generative AI tools (e.g., ChatGPT, Copilot, Claude, Notion AI, etc.) to accelerate design, development, and documentation is a plus
What we offer:
Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Internal startup incubator
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days