Java Application Support Engineer

• Handle escalations from L1/L2 teams, perform root cause analysis, and resolve complex production issues
• Debug Java applications (Spring, REST APIs, microservices) in production and staging environments
• Collaborate with development teams to provide permanent fixes and suggest code-level improvements
• Perform advanced SQL query analysis, indexing, and query optimization
• Diagnose DB performance issues, deadlocks, replication errors, and data integrity concerns
• Work with DBAs to design schema changes and implement corrective actions
• Manage CI/CD pipelines (Jenkins, GitLab CI, or similar) for deploying hotfixes and releases
• Apply security best practices in application and infrastructure support (vulnerability scanning, patching)
• Automate monitoring, alerts, and log analysis using tools like ELK/EFK, Prometheus, Grafana, or Splunk
• Support containerized and cloud-native applications (Docker, Kubernetes, OpenShift, AWS/Azure)
• Ensure SLAs are met by monitoring, triaging, and resolving P1/P2 incidents
• Conduct post-incident reviews and drive permanent fixes via problem management
• Maintain runbooks, SOPs, and knowledge base for recurring issues

• Strong knowledge of Java / J2EE, Spring Boot, REST APIs debugging
• Hands-on with SQL / Oracle / PostgreSQL / MySQL query tuning & troubleshooting
• Experience with CI/CD tools (Jenkins, GitLab, Azure DevOps)
• Knowledge of DevSecOps practices (security scanning, compliance automation, secrets management)
• Exposure to cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, OpenShift)
• Familiarity with monitoring & logging tools (Splunk, ELK, Prometheus, Grafana)
• Should leverage AI technologies for process optimisation and day to day work
• Strong problem-solving & debugging skills
• Ability to work under pressure during production incidents
• Excellent communication skills to collaborate across Dev, Ops, Security, and Business teams
• Bachelor's/Master's degree in Computer Science, Engineering, or related field
• 8 to 12 years of L2/L3 Application Support experience in enterprise environments

Certifications in Java, Cloud (AWS/Azure), Kubernetes, or DevOps