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Japanese Speaking Technical Support Engineer

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Dell

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Location:
Ireland , Cork ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Job Responsibility:

  • Resolve issues while working closely with multi-functional teams. Troubleshoot and resolve complex hardware and software issues using diagnostic tools and technical expertise
  • Act as a customer advocate, communicating clear action plans and driving timely escalations.
  • Collaborate cross‑functionally with field, engineering, and local Japan teams, including during critical events.
  • Manage case priorities, maintain accurate documentation, and ensure consistent, closed‑loop communication.
  • Contribute to knowledge creation, and support continuous improvement of support processes.

Requirements:

  • Native‑level Japanese proficiency (spoken and written), plus strong English communication skills (spoken and written)
  • Ability to perform technical troubleshooting to identify issues and support resolution using diagnostic tools and technical knowledge
  • Ability to work under pressure with a strong customer focus and service mindset. Effective interpersonal and presentation skills for customer‑facing communication
  • Solid escalation judgment and ability to collaborate across teams to resolve issues.
  • Solid previous experience in a customer service or customer‑facing support role

Nice to have:

  • Relevant technical certifications such as ISM v5, PowerStore/Unity Associate, PowerEdge Associate (LPIC‑1 or VCP‑DCV preferred)
  • 2+ years of Japanese customer support experience as an IT Infrastructure Support Engineer
What we offer:
  • Comprehensive Healthcare Programs
  • Award Winning Financial Wellness Tools and Resources
  • Generous Leave of Absence for New Parents and Caregivers
  • Industry Leading Wellness Platform
  • Employee Assistance Program

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 26, 2026

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