Japanese IT Operation Support Engineer

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
• Respond to service, product, technical, and customer-relations questions
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Evaluate unique or complex installations or configurations and make recommendations for resolution.

• Vocational: apprenticeship/certification completion
• Associate degree or equivalent experience
• 1-3 years experience in relevant technologies and customer environments
• Relevant industry qualification where applicable
• Excellent verbal and written communication skills in Japanese
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem solving skills
• Software and hardware knowledge of computing, storage and peripheral devices
• Advanced proficiency with case management databases and tools
• Superior customer service skills
• Phone and remote support experience.

Additional skills such as accountability, active learning, creativity, critical thinking, customer relationship management, and process improvements.

• Comprehensive suite of health, financial, and emotional wellbeing benefits
• Personal and professional development programs
• Inclusive environment that values diverse backgrounds.