Japanese IT Operation Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
China, Dalian

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The role involves providing remote service, solving various business systems and applications problems for customers, as well as offering technical and customer relations support for current and discontinued products. The role also includes proactive troubleshooting, installation evaluations, and recommending resolutions.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution.

Requirements:

Vocational: apprenticeship/certification completion
Associate degree: first attainable degree at the post-high school level
Typically 2 year completion beyond High School level or equivalent experience
1-3 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in Japanese
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience and knowledge
Understand the customer to be an advocate for the customer.

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Information Technology (IT) Infrastructure
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity
Process Improvements
Product Services
Relationship Building

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs catered to helping you reach career goals
Inclusion and flexibility to manage work and personal needs.

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Japanese IT Operation Support Engineer