Japanese IT Operation Support Engineer

• Working independently while using standard protocol when needed to respond to customer issues
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Proactively assist customers to avoid or reduce problem occurrence
• Participates in projects for process or quality improvements
• May act as a mentor to lower level employee working on similar hardware and software

• High school education or equivalent
• Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
• Superior skills both written and verbal communication in Japanese
• Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
• Has recognized technical skill in the range of products supported within relevant product lines
• Knowledge and experience using Knowledge Management systems

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion