Japanese IT Operation Support Engineer, Hewlett Packard Enterprise

Japanese IT Operation Support Engineer

Hewlett Packard Enterprise

Location:
China, Dalian

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Solution Centers provide remote service, addressing technical issues, delivering support, and ensuring customer satisfaction by resolving challenges related to hardware, software, and systems. Responsibilities include troubleshooting, recommending solutions, and proactive issue prevention.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution.

Requirements:

Vocational apprenticeship/certification completion
Associate degree or equivalent experience
1-3 years experience in relevant technologies and customer environments
Relevant industry qualification
Excellent verbal and written communication skills in Japanese
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience and knowledge.

Nice to have:

Accountability
Active Learning
Active Listening
Business Growth
Creativity
Relationship Building
Process Improvements.

What we offer:

Health and wellbeing benefits
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Personal and professional development opportunities
Programs for career growth
Unconditional inclusion in the workplace.

Additional Information:

Job Posted:
September 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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