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Japanese Bilingual Support (Pampanga) (Project-based)
Job Responsibility:
Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.
To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.
Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
Identify patterns and help in making the support systems better as we scale
Maintain high quality in core work
Contribute to building the team and the organization for long term success
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
Ability to manage multiple work streams efficiently in a high-pressure, complex environment
Requirements:
1-2 years of work experience
Bachelor's degree
Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
Have a problem solving mindset
Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
Bilingual in Japanese and English, with proficiency in both spoken and written communication.