Japanese Bilingual Support

• Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions
• To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication
• Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
• Identify patterns and help in making the support systems better as we scale
• Maintain high quality in core work
• Contribute to building the team and the organization for long term success

• 1-2 years of work experience
• Bachelor's degree
• Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
• Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
• Have a problem solving mindset
• Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
• Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
• Bilingual in Japanese and English, with proficiency in both spoken and written communication.

Customer experience before

• HMO Day 1 + FREE dependent coverage
• De minimis and allowances
• Attendance bonus
• Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture