Japanese Bilingual Support Job at STAFFVIRTUAL (Angeles, Pampanga)

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Bilingual Japanese Customer Support Specialist

Bilingual Japanese Customer Support Specialist - Pampanga

Location

Philippines , Angeles, Mabalacat, Pampanga

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1–2 years of work experience
Bachelors degree
Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset
Customer-first attitude, taking independent and appropriate actions to support clients
Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week)
Bilingual in Japanese and English, with proficiency in spoken and written communication

Job Responsibility

Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions
Provide timely insights to stakeholders using logical and effective communication channels
Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients
Identify patterns in customer interactions to optimize support systems as we grow
Maintain excellence in core responsibilities while contributing to the teams long-term success
Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas
Manage multiple tasks efficiently under pressure in a complex environment

What we offer

HMO coverage
Leave credits
Allowances
Attendance bonus
Monthly prizes and bonuses
Referral bonus up to PHP 30,000

Fulltime

Arts and Social Impact Educator, Oda Japan Program

Boston Children’s Museum is seeking a bilingual candidate with fluency in Englis...

Location

United States , Boston

Salary:

40000.00 - 45000.00 USD / Year

Boston Children's Museum

Expiration Date

Until further notice

Requirements

Some college experience or equivalent work experience is preferred, with a background in museum education or other informal learning environment (or classroom teaching plus demonstrated understanding of community/informal educational settings)
Strong understanding of Japanese culture, contemporary society, and traditions through lived experience or cultural studies
additional background in historic preservation, interpretation, arts, and creative studies experience also valued
Strong experience working with young children ages 0 - 10, and an understanding of children’s emotional, intellectual, and social development, and the role of culture
Fluency in spoken and written English and Japanese
Demonstrated knowledge, understanding, and experience with informal education and family learning, particularly identity-based education
Existing relationships within the Japanese community in Boston, nationally/internationally is a plus
Communicate in Japanese, with the ability to navigate through many of the social practices of the Japanese culture and community
Responsibly and respectfully embody a sense of belonging in the space and create community in the exhibit
Proven ability to understand and interpret existing relevant educational research and theory to inform practice

Job Responsibility

Support the interpretation, programming, and visitor experience within the Japanese House exhibit, developing and implementing best practices for culturally inclusive learning experience
Create, test, and refine educational activities, incorporating feedback from colleagues, teachers, and community members
Develop and facilitate engaging, educational and interactive programming for Museum visitors, school groups and educators, focusing broadly on the Japanese Program, including, but not limited to, Japanese House Exhibit guided tours, school vacation week and summer programming
Supports the repair and preservation of the Japanese House Exhibit, the 140-year-old historic architecture from Kyoto, by managing the daily maintenance and cleaning routines of the house, as well as all its integral materials, such as furniture pieces, shoji and fusuma paper doors, tatami floors, silk textiles, tokonoma artworks, a butsudan Buddhist altar, a kamidana Shinto shrine, and various Japanese materials
Assist special initiatives and projects related to the Japanese House and Gallery spaces
Support and coordinate community engagement efforts, including building relationships with key stakeholders like the Consulate General of Japan, Japan Society of Boston, and Urasenke Boston, ensuring the Japanese House reflects diverse narratives within Japanese culture
Facilitate cross-cultural exchange through partnerships that strengthen ties between the Museum, Boston, and Japan, while expanding program visibility and community involvement
Serve as a point of contact for the Japan Program volunteers, supporting the coordination of volunteers
Train and mentor other Educator staff, floor staff, interns
Communicate information about the Japan Program to appropriate staff within the Museum, including Visitor Experience staff, and external audiences

What we offer

Health Insurance
Dental Insurance
Vision Insurance
13 Paid Holidays
Up to 12 Sick days
Mass Earn Sick Time
Up to 10 Vacation days
403(b) Retirement Plan
Flexible Spending Accounts
Qualified Transportation Accounts

Fulltime