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We are seeking an experienced and highly motivated Janitorial Account Manager to join our Strategic Accounts Division. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.
Job Responsibility:
Manage and oversee all aspects of janitorial contracts within the Strategic Accounts Division, ensuring client satisfaction and contract compliance
Lead and mentor a team of janitorial staff to deliver high-quality cleaning services, while inspecting work areas regularly to ensure cleanliness standards are met
Develop and maintain strong relationships with clients, addressing their needs and concerns promptly
Monitor and report on contract performance, including financial metrics and service quality
Collaborate with internal teams to optimize operations and drive continuous improvement
Ensure adherence to safety regulations and company and client policies
Manage and order cleaning supplies and equipment while monitoring usage to prevent waste and theft, and ensuring equipment is maintained and repaired as needed
Work within set budgets for labor and materials, while monitoring labor hours and overtime
Requirements:
Minimum of 5 years of experience managing janitorial contracts
Must be able to communicate in English and Spanish