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The Janitorial Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.
Job Responsibility:
Supervise the day to day janitorial operations of an assigned Customer Site
Manage a team of janitorial staff with scheduling, payroll, and training
Ensure the Client Site is provided with high quality janitorial services
Build and maintain effective relationships with both customers and employees
Handle any escalated issues or situations appropriately
Assure that employee grievances are heard and resolved
Manage uniforms, equipment, supplies and vehicles utilized at the account(s)
Take a proactive role in communicating with Customer and meeting their needs
Enforce Allied Universal policies
Requirements:
Bi-lingual Spanish/English (read, write and speak)
6-months of experience of business management/operations/supervisory experience in facilities or client focused sites
Excellent computer skills: Excel, Word, and PowerPoint
Communications skills verbal and Written
Ability to work a flex schedule (different on call times daily)
Minimum of 1 year management experience, cleaning experience
Experience in the janitorial industry and/or the ability to be trained in the janitorial industry
Also must have Security Experience
Nice to have:
Management experience, specifically for a union environment