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Sytner BMW Worcester Logo Sytner BMW Worcester · Customer Service

Jaguar Land Rover Service Advisor

United Kingdom, Stockport Employment contract · Job Posted May 30, 2026
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Job Description

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Stockport. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Job Responsibility

  • Provide outstanding customer care
  • be the vital link between customers and the workshop
  • inform and consult on vehicle servicing
  • keep the customer up to date at every stage
  • answer any questions or queries
  • liaise with technicians/workshop control about vehicle statuses
  • ensure vehicles will be ready on time
  • give the best advice on products and services to customers

Requirements

  • Customer service experience within a retail environment
  • excellent organisational and administrative skills
  • good attention to detail
  • strong customer service background
  • willingness to learn and progress
  • working knowledge of Kerridge would be advantageous, but not essential

Nice to have

Working knowledge of Kerridge

What we offer

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Free Parking
  • Flexible working solutions
  • Learning and Development Opportunities
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