IVR Migration Lead Job at Apex Systems (Cedar Rapids)

Qe Lead

Job Description Role- QE Lead

Location

Canada , Toronto

Salary:

110000.00 / Year

Realign

Expiration Date

Until further notice

Requirements

QE Lead Experience: Proven track record in leading quality engineering initiatives, particularly in complex migration or cloud-based projects
Strong Leadership: Ability to guide and motivate cross-functional teams, ensuring alignment with project goals and timelines
Effective Communication (Verbal and Written): Exceptional skills in articulating technical and non-technical information to stakeholders at all levels
Cloud and IVR Knowledge: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and IVR systems, including testing strategies for voice and natural language processing
Automation Experience: Hands-on experience with test automation tools and frameworks (e.g., Selenium, Cypress, Postman) and a strong understanding of CI/CD pipelines
Technical Background: A solid foundation

Fulltime

AIML, GenAI and Python Developer

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in the Financial Service industry
Experience in programming of software applications
NLP Knowledge: Familiarity with natural language processing and understanding(NLP/NLU)
Chatbot Development: Previous experience in developing chatbots or conversational interfaces is preferred
Strong experience in Java scripting, python
Understanding in NodeJS is preferred
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Intermediate level experience in Applications Development role
Consistently demonstrates clear and concise written and verbal communication
Demonstrated problem-solving and decision-making skills

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Serve as advisor or coach to new or lower level analysts
Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Director Contact Center and Telephony Technologies

McKesson is seeking a seasoned, highly motivated professional to provide technic...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience
3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)
Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Delivery Consultant - Connect and Lex

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Austin

Salary:

131300.00 - 177600.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

New

Strategy Analyst

Strategy Analyst position at CSGM a.s. Provide analytical expertise across strat...

Location

Czech Republic , Praha - Karlín

Salary:

Not provided

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

Master’s degree (or equivalent) in Finance, Business, Economics, Engineering, or a related field
Ideally 2–5 years’ experience in strategy consulting, corporate development, investment banking, or analytical roles
Strong proficiency in financial modeling, data analysis, and Excel/PowerPoint
Excellent research skills, with the ability to synthesize complex datasets
Comfortable working in cross-functional teams and managing projects under tight deadlines
Ability to distill technical or market data into actionable insights for executive audiences
Strong English communication skills
Detail-oriented, structured, and intellectually curious
Quick learner with strong problem-solving skills and analytical rigor
Collaborative and adaptable, thriving in small, high-performing teams

Job Responsibility

Provide analytical expertise across strategy and transformation projects
Financial modeling, market research, benchmarking
Support the CSO in answering ad-hoc CEO/Board strategic questions
Develop executive presentations
Build and maintain financial models (business cases, scenario analyses) to support strategic decision-making
Conduct in-depth market research, competitive benchmarking, and industry analysis
Translate complex data into clear insights and actionable recommendations for senior stakeholders
Prepare high-quality executive presentations and materials for the CEO, Board, and leadership team
Support the Chief Strategy Officer (CSO) in addressing ad-hoc strategic questions and priority topics
Collaborate with cross-functional teams to gather data and drive project execution

Fulltime

New

Ikea food

In the restaurant area, we ensure that our customers have several options, incre...

Location

Portugal , Almancil, Faro

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

I like working in restaurants, in a team in a dynamic and collaborative way
I like customer contact and the desire to offer a good service that gives our customers a reason to return to IKEA more often
Ability to manage stress, sense of responsibility and ability to establish priorities and organize one's work efficiently
Flexible and receptive approach to change, with a proactive and entrepreneurial spirit, looking for new ways of doing things and improving the customer experience

Job Responsibility

Ensure a clean, organized and inviting work space
Work in the kitchen preparing and cooking dishes
Provide service in the customer restaurant, actively approaching the customer
Work in the co-workers restaurant
Work in the Bistro preparing delicacies and providing customer service
Work in the Swedish Grocery store providing customer service and managing the sales space
Contribute to safety, efficiency and good operational practices in accordance with current routines and food safety standards (HACCP)

What we offer

Co-workers Restaurant with diverse and healthy options at an affordable price
Schedules communicated in advance
Social and psychological support through the CÖNTIGO program
Annual bonus
Discounts and benefits in partnerships: gyms, technology, cosmetics, hotels, travel, etc.
Opportunities for ongoing online, in-class and on-the-job training

Parttime

New

Sales associate

The sales associate plays a key role in achieving high standards. You will be wo...

Location

Netherlands , Amstelveen

Salary:

Not provided

Calvin Klein

Expiration Date

Until further notice

Requirements

Previous experience within hospitality/retail
Good communication skills with the ability to build relationships easily
Team player who recognizes and celebrates the contributions and achievements of others
Ability to handle change, adapt quickly, and work with pace
Energetic and authentic with a clear presence on the shop floor
Approach problems with a 'can do' attitude and act with initiative to find solutions in the store
Hardworking
Interest in Fashion/Retail
Ability to work in a fast paced environment with ability to multi task in high pressure environments
Passionate to drive sales using digital platforms

Job Responsibility

Ensure high customer satisfaction through excellent service
First point of contact for authorizing discounts and resolving customer questions
Be a brand ambassador with in-depth product knowledge
Build and maintain professional relationships with customers
Put together outfits for customers and make further product recommendations
Assess customer needs and provide help and information on product features
Drive store KPIs and suggest improvements
Ensure shop and stock room maintenance, presentation and organization issues are addressed appropriately
Demonstrate in-depth product knowledge and possess successful link selling skills to drive business
Hold the ability to outfit build for customers

What we offer

Competitive and comprehensive benefits program that offers protection, peace of mind and flexibility
Commitment to fostering an inclusive and diverse community of associates with a strong sense of belonging

Parttime

New

Software Engineer

You will lead the development and delivery of web-based solutions that directly ...

Location

France , Bidart

Salary:

Not provided

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

2-3 years’ experience in the software engineering field
Bachelor’s degree in Computer Science or Engineering or equivalent professional experience
demonstrated experience in developing reliable web-based services and have a firm grasp on the underlying challenges of releasing web components to production
solid proficiency of front-end framework: React, Next JS, Node, JSX
proficiency in Java for back-end development
solid understanding of backend technologies and microservices architecture
experience with databases like MySQL, MariaDB, and DuckDB
experience with AI use in SDLC
familiarity with Linux environments and GitLab for version control and CI/CD pipelines
good knowledge of software engineering best-practices, Agile, CI/CD, testing frameworks, TDD, BDD

Job Responsibility

Develop and optimize web-based services and components, leveraging modern frameworks (React, Next.js, Node.js) and robust backend technologies (Java, microservices) to deliver seamless user experiences
Own and drive the full lifecycle of complex, high-performance software systems - from design and implementation to testing, deployment, and maintenance - ensuring reliability and scalability
Enhance system performance through database optimization (MySQL, MariaDB, DuckDB) and efficient query design, ensuring data integrity and fast processing
Leverage AI and modern tools to enhance SDLC, observability, monitoring, and system intelligence, driving data-driven decision-making
Orchestrate cross-functional projects by collaborating with Product, QA, Architecture, and other teams to design interoperable systems and deliver high-impact features
Lead code reviews and mentor junior engineers, fostering a culture of quality, innovation, and continuous improvement
Resolve complex technical issues with efficiency, minimizing downtime and ensuring smooth operations
Streamline SDLC processes, integrating Agile, CI/CD, and DevOps tools (Docker, Kubernetes, GitLab) to accelerate delivery and improve workflow automation
Collaborate with stakeholders (PMO, Product, QA, Architecture) to align technical execution with product vision and user needs
Bridge technical execution with business goals by deeply understanding the genomics and digital healthcare domain, ensuring solutions align with user needs and regulatory requirements

What we offer

Health benefits for you and your family covered by 80% employer contributions
Life Insurance and pensions contribution
SWILE meal vouchers and home office allowances

Fulltime

IVR Migration Lead

Apex Systems

Location:
United States , Cedar Rapids

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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