IVR Migration Lead Job at Apex Systems (Cedar Rapids)

Director Contact Center and Telephony Technologies MMS

Join Medical Surgical at a pivotal and exciting time in our history! We are seek...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience, with 3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Director Contact Center and Telephony Technologies

McKesson is seeking a seasoned, highly motivated professional to provide technic...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience
3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)
Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Voice Phone Cloud Contact Center Architect

Design and implement voice and contact center solutions including Natural Langua...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in designing, building, and managing high volume contact center
1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services
1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems

Job Responsibility

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications
Centralize contact center scripting, routing, recording, and integration with CRM and other systems
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions

New

Retail Advisor

Perks and benefits; Who you are; What the job will entail; The skills that you n...

Location

Ireland , Dublin 2

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong teammate with a focus on first class customer service
Previous experience delivering first class customer service
Open-minded, innovative and daring
Passion, drive and skills to help drive growth and excellence
Passionate about driving sales and supporting store and team in achieving critical metrics in sales and customer experience
Ability to take ownership of customer’s experience and issues to achieve a positive outcome
Flexibility on working hours due to store opening and closing times
Strong communicator with ability to tailor style depending on audience
Self-motivated, outgoing and energetic
Enjoy working on your own and as part of a wider team to achieve customer satisfaction and important metrics

Job Responsibility

Achievement of individual sales targets set by the business on a weekly, monthly and quarterly basis
Ensure all administration associated with the role is completed correctly and within agreed timeframes
Ensure you consistently deliver a first class experience to all customers
Keeping updated on new products and services to be able to advise customers accordingly
Take ownership of customer's queries or needs, dealing with them in a positive manner to ensure all aspects are resolved and/or seen through to completion

What we offer

Competitive Commission Structure
Learning and Development including extensive training and Vodafone University
Exclusive Discounts for you, your Family and Friends on Vodafone Products
Progressive workplace policies
Support for the LGBTQ+ community
Equal opportunities employer

Parttime

New

Quantitative Systematic Trading Intern

As a quantitative Systematic Trading Intern at Susquehanna, you will work on pro...

Location

United States , Bala Cynwyd (Philadelphia Area), Pennsylvania

Salary:

Not provided

Susquehanna International Group

Expiration Date

Until further notice

Requirements

Masters (in penultimate or final year) in quantitative fields such as Mathematics, Physics, Statistics, Electrical Engineering, Computer Science, Operations Research, or Economics
Analytical problem-solvers with excellent logical reasoning and a passion for turning data into decisions
Clear communicators in a fast-paced and highly collaborative environment
Programmers comfortable processing and analyzing large data sets in Python
Strategic thinkers with demonstrated interests in strategic games and/or competitive activities
Self-motivated and quick to learn, thriving in dynamic, fast-moving environment

Job Responsibility

Apply probability theory, statistical analysis, and machine learning techniques to predict market behavior and generate alphas
Create strategies to execute on modelling ideas under simulated competition
Backtest ideas using historical market data and revise strategies
Explore all aspects of quant work and different areas of Susquehanna’s business
Participate in a comprehensive education program and receive personalized mentorship from experienced professionals to accelerate your growth
Work in an open environment that allows you to collaborate with multiple teams and get exposure to different groups and parts of the business

New

Pmo Analyst

As a PMO Analyst, you will play a pivotal role in supporting the effective deliv...

Location

United Kingdom , Leeds

Salary:

35000.00 - 40000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

Experience in PMO or project coordination roles within complex change environments
Strong organisational skills and attention to detail
Proficiency in reporting, data management, and document control
Understanding of project management methodologies (Agile and Waterfall)
Excellent interpersonal and communication skills
Strong analytical and problem-solving ability
Advanced Microsoft Office and Jira skills

Job Responsibility

Coordinate programme and project status reporting, ensuring accuracy and timeliness
Prepare programme reporting packs and the monthly UK Change Committee pack
Consolidate and analyse project data to provide clear insights and updates for leadership
Facilitate regular reviews and updates of RAID logs and action registers
Ensure all risks, issues, and dependencies are documented, current, and accessible
Track ownership and progress, escalating where necessary to ensure resolution
Maintain accurate and up-to-date resource forecasts aligned to project plans
Partner with the People Experience team to provide a forward view of demand and resourcing needs
Support onboarding and offboarding of project resources
Support financial analysis and control of actual vs. forecast costs

What we offer

Tailored personal and professional learning and development programs
Holistic wellbeing support
Support for creating an ideal work/life blend

Fulltime

New

IT solution architect

We are seeking an Application Architect to define, develop, and govern the appli...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in developing reference architecture models for large-scale global IT organisations
Skilled in contact centre application infrastructure, including Windows, UNIX, virtualisation, cloud containers, VDI, and Citrix environments
Knowledgeable in architecture frameworks such as TOGAF, COBIT, ITIL, and eTOM
Proven in designing application infrastructure solutions for complex IT programmes
Experienced in working within global communication service providers or large IT organisations
Hold a relevant technical degree with 4+ years of experience in infrastructure architecture

Job Responsibility

Define and maintain the organisation-wide application infrastructure architecture, ensuring alignment across all VOIS locations
Support service transition projects by reviewing architecture-compliant solution designs, contributing to effort estimations, and supporting vendor selection
Review and approve solution designs to ensure they adhere to established guidelines and standards
Collaborate with network, infrastructure, and information security teams to ensure cohesive and secure architecture models
Own and manage the Application Lifecycle Management tool, maintaining accurate records of all applications in use

What we offer

Opportunities to work on enterprise-scale architecture that impacts multiple international VOIS locations
Exposure to cross-functional collaboration with global teams in network, infrastructure, and security domains
Professional growth through involvement in strategic technology initiatives and complex solution designs

New

Invoicing Agent

Involves the completion of administrative tasks and coordination relating to the...

Location

Mexico , Guadalajara

Salary:

Not provided

Fedex

Expiration Date

March 31, 2026

Requirements

High School Degree/Equivalent
Two (2) years of college in Accounting or Business preferred
Previous clerical or customer service experience in a service environment
Two (2) years experience in Billing or Accounts Receivable
Excellent customer service and communications skills (oral and written)
Clear and articulate speaking voice
Light typing (35 WPM) and experience operating a CRT
Word-processing and Spreadsheets experience is required
Fluent in English

Job Responsibility

Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies
Issues credits/debits to customer accounts as warranted
Maintains management and related departments updated on new, crucial and recurring problems
Verifies accuracy of customer invoices and mails them out
Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork
Prepares cash receipts and bank deposits
Ensures 100% daily billing (internal FedEx-Bso)
Generates reporter for daily reimbursement to FedEx internal AA
Generate RODr reports
Generate reports for billing collection BSO same day collection

Parttime

IVR Migration Lead

Apex Systems

Location:
United States , Cedar Rapids

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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