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IVR Migration Lead

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Apex Systems

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Location:
United States , Cedar Rapids

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

65.00 - 74.00 USD / Hour
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Job Description:

We are seeking an expert-level AWS IVR Migration Specialist to lead a major technology overhaul in the Insurance & Benefits space. This role involves migrating all agents and IVR systems from Avaya to AWS, ensuring seamless integration and functionality across multiple platforms.

Job Responsibility:

  • Overhaul the tech stack within the IVR space, transitioning from Avaya to AWS
  • Reskill and configure all IVRs, including 800 numbers, call routing for claims and rider skillsets, and agent call handling
  • Implement necessary IVR tweaks (no major enhancements or new tools)
  • Drive a complete migration within the first year of an 18-month engagement
  • Ensure proper routing and connectivity between AWS Connect and Salesforce for CTI integration

Requirements:

  • Expert-level experience with AWS, particularly AWS Connect
  • Strong understanding of IVR systems and call routing processes
  • Familiarity with CTI integrations between AWS Connect and Salesforce
  • Ability to manage large-scale migrations and work within complex enterprise environments

Nice to have:

Financial Services experience (Annuity, Life, Retirement, Employee Benefits)

What we offer:
  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure
  • certification discounts and other perks to associations that include CompTIA and IIBA
  • dedicated customer service team
  • certified Career Coach

Additional Information:

Job Posted:
December 19, 2025

Work Type:
Remote work
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