IVR Automation Test Engineer Job at SAR Tech (Cincinnati)

Senior Java Application Development Engineer - IVR Contact Center

Java Application Development Senior Engineer - IVR Contact Center - Assistant Vi...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-12 years of experience in Java and enterprise application development
Hands-on experience building and supporting microservices architectures
Strong knowledge of REST APIs, Spring Boot, and related Java frameworks
Experience with cloud platforms, containers, and CI/CD pipelines
Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with Exposure to AI/ML concepts, platforms, or model integration in applications
Familiarity with frontend technologies or experience collaborating with UI teams
Understanding of system design, performance, and basic security principles
Good communication skills and the ability to work effectively in agile, cross-functional teams
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Design, develop, and maintain Java-based microservices that are scalable, secure, and high performing
Implement RESTful APIs and integrate services with internal and external systems
Collaborate with architects and tech leads to implement solution designs aligned with enterprise standards
Contribute to cloud-native development, including containerization, configuration, and deployment of services
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Has the ability to operate with a limited level of direct supervision
Acts as SME to senior stakeholders and /or other team members
Work closely with UI, QA, and product teams to deliver end-to-end features
Apply best practices in coding, testing, logging, and monitoring to ensure system reliability

Fulltime

Voice Test Engineer With Cyara

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City...

Location

United States , Jersey City

Salary:

60.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT experience: 7-10 Years
4+ years of experience in QA Testing
1-2 years of hands-on Cyara test automation experience
Strong understanding of IVR systems, SIP, telephony environments, and contact center flows
Experience in building automated call flows and testing audio quality, DTMF, and voice prompts
Experience working with Genesys, Avaya, or other contact center platforms
Scripting skills (Python, JavaScript, etc.) for custom test scenarios
Knowledge of SIP protocol analysis and voice quality testing
Familiarity with Agile/Scrum methodologies
Strong communication and documentation skills

Job Responsibility

Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform
Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions
Develop test plans, scenarios, and scripts based on business requirements and system specifications
Analyze results, identify defects, and coordinate with development teams for resolution
Monitor and maintain test environments and data integrity
Generate test reports, track metrics, and provide updates to stakeholders
Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality

Conversational Designer

Aquent is seeking a Senior Conversational AI Designer to create intuitive, user-...

Location

United States

Salary:

70.00 - 78.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human-Computer Interaction (HCI), Linguistics, Computer Science, Cognitive Science, Digital Design, or a related field AND at least 1+ years of dedicated Conversational Design (Voice/Chat) experience. OR a High School Diploma/GED AND at least 4+ years of dedicated Conversational Design experience
Proven experience as a User Experience Designer, Interaction Designer, or Hybrid Designer specializing in Interactive Voice Response (IVR) application design
Deep working knowledge of speech and language technologies, including Automated Speech Recognition (ASR), Natural Language Understanding (NLU), and Voice User Interfaces (VUI)
Deep understanding of enterprise-level VUI design patterns and principles used to build large-scale conversational voice experiences
Hands-on experience developing voice personas rooted in demographics, contextual user research, and established enterprise branding guidelines

Job Responsibility

Build creative, thoughtful, and user-centric conversational flows, user journeys, wireframes, and prototypes for voice and chat applications
Produce rigorous user interface specifications, create recording scripts, and maintain a comprehensive prompt catalogue
Collaborate with product teams, engineers, and clinical stakeholders to align design solutions with technical limitations and system requirements
Create and maintain voice personas built on contextual research, demographics, and brand initiatives, ensuring strict adherence across all platforms
Evaluate conversational usability and flow consistency through regular tuning
Measure design success using qualitative and quantitative data, and participate in testing to ensure final application functionality matches the initial design
Lead design workshops and model human-centered design approaches to frame problems, uncover data patterns, and visualize automated possibilities
Mentor less experienced designers and continuously monitor industry trends to speak authoritatively on the concepts of spoken interaction design

What we offer

Stipends for health premiums
retirement plans with match
flexible spending accounts

Senior Technical Lead (Java + ReactJs & AI)

We are seeking a backend engineering professional with strong experience in Java...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in backend development using Java, Spring Boot, and microservices
Confident in REST API design, API lifecycle management, and integration patterns
Familiar with AI and conversational platforms, including IBM Watson / watsonx and Microsoft Composer
Knowledgeable in IVR and telephony fundamentals within enterprise environments
Comfortable working with LLM-based systems, including RAG pipelines and agent-based architectures
Experienced in engineering practices such as CI/CD, test automation, and release management
Able to collaborate effectively with cross-functional teams, including frontend and AI engineering colleagues
Curious and adaptable, with interest in emerging areas such as real-time audio, multimodal input, and unified memory architectures

Job Responsibility

Design, develop, and maintain backend services using Java, Spring Boot, and microservices architecture
Build and manage REST APIs, applying backend-for-frontend (BFF) patterns where appropriate
Integrate AI platforms such as IBM Watson / watsonx and Microsoft Composer into enterprise-grade solutions
Support IVR and telephony integrations, ensuring reliable conversational flows across voice and digital channels
Implement LLM integration patterns, including prompt engineering, retrieval-augmented generation (RAG), and tool calling
Contribute to agent orchestration and conversational logic across distributed services
Apply observability best practices using OpenTelemetry to monitor and improve system performance
Collaborate closely with frontend teams using React and web component architectures
Embed CI/CD practices, automated testing, and structured release strategies into AI product delivery

What we offer

Exposure to large-scale, real-world AI and conversational platforms
Opportunities to work on enterprise-grade microservices within a global organisation
Collaboration with diverse, international teams across technology and transformation domains
A supportive environment that values learning, inclusion, and sustainable growth

Fulltime

Voice Ai Technical Lead

Whitehall Resources are looking for a Voice AI Technical Lead. This role is hybr...

Location

United Kingdom , Windsor

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

15 years of domain experience and 5-6 years Voice AI / IVA / voice
Proven track record of delivering Voice AI / IVA / voice bot solutions into production at meaningful scale – not PoCs or demos, but real services handling real customer calls
Strong hands-on technical background, comfortable reviewing architectures, reading code, challenging latency budgets and prototyping when needed
Direct experience with LLM-based voice platforms such as Amazon Nova Sonic, ElevenLabs, OpenAI Realtime, Google Gemini Live or equivalents, and a clear view on the tradeoffs between them
Experience integrating conversational AI with contact-centre infrastructure – IVR, CTI, telephony, CRM, billing and knowledge systems – and delivering clean, context-aware handoffs to human agents
Demonstrable ability to estimate, scope and size features accurately in an Agile delivery environment, and to explain and defend those estimates to stakeholders
Experience coaching and upskilling multidisciplinary teams – engineers, designers, BAs and QA – through pairing, mentoring, code review and written guidance, without formal line-management authority
Comfort working in regulated / high-compliance environments, including GDPR, PII handling, PEN testing and security governance

Job Responsibility

Lead the Voice AI engineering team as a hands-on technical lead. Setting direction, reviewing designs and code, pairing with engineers, and writing production code yourself
Drive accurate sizing and estimation by establishing the engineering building blocks, reference implementations and reusable components that let the team break new features down into well-understood units of work
Raise the engineering bar across the team – introduce and enforce best practice for prompt engineering, evals, regression testing, latency budgeting, observability, CI/CD and release management for LLM-driven systems – through code review, pairing, internal guilds, brown-bags and written playbooks
Build the evaluation and test harness that every voice agent is measured against – automated scenario coverage, regression suites, latency and load testing, live call replay – so we know objectively whether each release is better than the last
Integrate voice agents cleanly with our contact-centre platform, CRM, billing, knowledge and identity systems, and design the handoff patterns that let us escalate to a human agent with full context
Partner with Data Security, InfoSec and our governance forums to streamline the engineering path to production – resolving incident runbooks, ownership models and PEN test blockers – and shorten our cycle time for every future release
Confirm and communicate the capability ceiling of our current stack, identify where different tooling is needed, and feed this back into the roadmap so we scope future packages based on engineering reality

Senior Engineer, Interactive Voice Response - AI/ML

Our Service Engineering team at GEICO is revolutionizing customer service using ...

Location

United States , Palo Alto, CA; New York City, NY; Chevy Chase, MD

Salary:

80000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++
Proven experience designing, developing, and deploying AI or machine learning models (LLMs) in production environments, with a focus on scalability and performance
Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation
Experience in building products using micro-service-oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments

Job Responsibility

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience
Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
Stay at the forefront of AI and distribute systems research, bringing innovative approaches and tools into production environment
Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services
Consistently share best practices and improve processes within and across teams

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

IVR Testing Analyst

The Testing Intermediate Analyst is a developing professional role. Deals with m...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of relevant experience
Exposure to CYARA automation software preferred
Exposure to Gen AI tools, Prompt Engineering Certifications will be an added advantage
Experience in Chat Ops, IVR, Cust Service in a banking industry would be an advantage
Technical experience – Sound knowledge on query & rational Data base
Experience working in Financial Services or a large complex and/or global environment
Experience in the writing of testing scripts/scenarios
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills

Job Responsibility

Provide assistance with a product or product component development within the IVR testing domain
When necessary, conduct product evaluations of vendors
Assist with application prototyping and recommend solutions around implementation
Learn and apply features of the Cyara tool that can be used in the IVR testing
Provide third line support to identify the root cause of issues and react IVR application outages as needed
Work with the Manager to Identify and prioritize the small and medium applications that can be automated for all Line of Business
Develop in the Cyara tool the apps to be automated, building CX models and generating test cases
Maintain and keep up to date the apps already automated
Proactively identify IVR opportunities to automate
Responsible for the Cyara Monthly Monitoring of the Quality Message playing in the IVR for all Front End and direct dial TFNs, and the Military Lending act for Brands and Citi Retail Services

Fulltime

Ivr Testing Senior Analyst

The Testing Intermediate Analyst is a developing professional role. Deals with m...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7-10 years of relevant experience
Exposure to CYARA automation software preferred
Exposure to Gen AI tools, Prompt Engineering Certifications will be an added advantage
Experience in Chat Ops, IVR, Cust Service in a banking industry would be an advantage
Technical experience – Sound knowledge on query & rational Data base
Experience working in Financial Services or a large complex and/or global environment
Experience in the writing of testing scripts/scenarios
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills

Job Responsibility

Provide assistance with a product or product component development within the IVR testing domain
When necessary, conduct product evaluations of vendors
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Learn and apply features of the Cyara tool that can be used in the IVR testing
Provide third line support to identify the root cause of issues and react IVR application outages as needed
Work with the Manager to Identify and prioritize the small and medium applications that can be automated for all Line of Business
Develop in the Cyara tool the apps to be automated
building CX models and generating test cases
Maintain and keep up to date the apps already automated

Fulltime

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IVR Automation Test Engineer

Job Description

Job Responsibility

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