IVR Automation Test Engineer Job at SAR Tech (Cincinnati)

Voice Test Engineer With Cyara

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City...

Location

United States , Jersey City

Salary:

60.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT experience: 7-10 Years
4+ years of experience in QA Testing
1-2 years of hands-on Cyara test automation experience
Strong understanding of IVR systems, SIP, telephony environments, and contact center flows
Experience in building automated call flows and testing audio quality, DTMF, and voice prompts
Experience working with Genesys, Avaya, or other contact center platforms
Scripting skills (Python, JavaScript, etc.) for custom test scenarios
Knowledge of SIP protocol analysis and voice quality testing
Familiarity with Agile/Scrum methodologies
Strong communication and documentation skills

Job Responsibility

Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform
Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions
Develop test plans, scenarios, and scripts based on business requirements and system specifications
Analyze results, identify defects, and coordinate with development teams for resolution
Monitor and maintain test environments and data integrity
Generate test reports, track metrics, and provide updates to stakeholders
Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality

New

Senior Manager, Software Development – Conversational IVR and AI

This role requires the ability to work lawfully in the U.S. without employment-b...

Location

United States , Charlotte

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, related field or equivalent work experience
6+ years of software engineering experience
3+ years of leadership experience
Proficiency in reading, writing and speaking English, with clear and professional communication skills
Hands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google Agentic
In-depth knowledge of IVR system design, integration and optimization
Knowledge of Spectrum products and services
Strong attention to detail and quality with effective problem-solving and communication skills
Expertise in automation, testing and code quality for voice and chat solutions
Demonstrated experience leading Agile or Scrum teams in software development environments

Job Responsibility

Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic
Oversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactions
Guide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architecture
Collaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projects
Act as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution delivery
Ensure robust documentation and effective knowledge sharing on all conversational AI and IVR initiatives
Advise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems

What we offer

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Fulltime

New

Executive Recruitment Senior Researcher

This role will support executive search efforts across the enterprise and play a...

Location

United States

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, HR, or related field
Typically requires 5 years of experience in executive search, talent research, or sourcing, preferably with a SHREK organization
Strong research and analytical skills with experience using sourcing tools and platforms
Familiarity with executive-level competencies and organizational structures
Excellent written and verbal communication skills
Ability to manage multiple searches and priorities in a fast-paced environment
High level of professionalism, discretion, and confidentiality

Job Responsibility

Partner with internal executive recruiters and HR leaders to understand hiring needs and develop search strategies
Conduct market research and talent mapping to identify qualified internal and external executive candidates
Build and maintain talent pipelines for VP-level and above roles across clinical, operational, and corporate functions
Utilize tools such as LinkedIn Recruiter, internal databases, and external resources to source and assess candidates
Prepare research briefs, talent profiles, and competitive intelligence reports to support search strategy
Track candidate engagement and progress using ATS and CRM systems
Ensure confidentiality and discretion in handling sensitive executive search information
Support diversity-focused sourcing strategies to ensure inclusive representation in leadership pipelines

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

New

Director Internal Recruiting

Location

United States , Milwaukee

Salary:

75.40 - 120.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field
Typically requires 7 years of experience in human resources
Includes 3 year of management experience in human resources
Knowledge of state and federal labor laws and regulations that influence human resources
Excellent written and verbal communication skills
Resiliency and flexibility to deal with a rapidly changing and stressful environment
Excellent listening and consulting skills
Ability to develop operational partnerships, assess complex hiring issues and needs, and deliver appropriate recruiting solutions across a multiple client portfolio
Demonstrated leadership skills, including mentoring, coaching, training, and holding others accountable
Expertise in leading projects which include planning the life cycle of the project and identifying key project activities

Job Responsibility

Oversees the design and implementation of integrated processes and procedures to optimize and drive a best-in-class candidate experience for internal hiring efforts
Sets goals and strategies to guide team productivity standards to ensure workloads are balanced to allow for efficiency of process and strong operational partnership
Responsible for the design and implementation an internal sourcing strategy to optimize and drive a best-in-class internal recruitment program to meet current talent needs and future business growth
Improves our position through increased recruitment marketing, recommending new referral programs, career site enhancements, social media strategies, etc
Leads and inspires team
Develops teammate competencies to ensure capabilities around technology, compliance with state and other regulations, and exceptional teammate experience
Proactively seeks opportunities to implement innovative and creative methods to help drive an exceptional teammate experience and a more efficient and cost-effective job promotion and sourcing process
Works closely with HR partners throughout the system, including HR Shared Services, HRIS, and TMR on technology, process, and other issues related to recruitment and preboarding external hires
Utilizes available metrics and situational data to gauge the effectiveness, efficiency, and quality of processes and outcomes for talent acquisition
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Security / Safety Instructional & Technician Designer Senior

Understands and implements fundamental of instructional design concepts via rese...

Location

United States , Milwaukee; Oak Brook

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Master's degree in a field related to educational technology (such as instructional system, instructional design, instructional technology, distance learning/education, multimedia development) or equivalent combination of education and closely relevant experience (such as a post-master's certificate)
5+ years' experience in academic support as an instructional designer or equivalent required
Understands and implements fundamental of instructional design concepts via research, analysis, and evaluation of materials for development into instructional modules
Designs and develops learning materials in a variety of media and delivery methods, including both instructor led and e-learning
Leads projects, including the effective use of digital learning and educational technology to improve teaching in all courses and evaluate the instructional effectiveness of programs, courses, and training products

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Maintenance Facility Technician

Performs facility and equipment maintenance in accordance with applicable codes ...

Location

United States , Sheboygan

Salary:

26.10 - 39.15 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Driver's license required
High school diploma or GED equivalent
2-4 Years of Experience in equipment maintenance
Basic computer skills such as CMMS, building automation system, Microsoft Office
Good communication and interpersonal skills
Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently
Must be able to lift up to 15 lbs. from floor to overhead, lift up to 50 lbs. from floor to chest-level, lift and carry up to 50 lbs. at waist height
Must be able to push/pull with 50 lbs. of force
Exposure to electrical and mechanical hazards and therefore knowledge of safety precautions
Position requires travel

Job Responsibility

Performs facility and equipment maintenance in accordance with applicable codes and standards
Maintain, troubleshoot and repair mechanical equipment such as motors, pumps, conveyors, doors, fans, boilers, heat exchangers, controls
Maintain, troubleshoot and repair patient care equipment such as beds, wheelchairs, carts, tables
Maintain, troubleshoot and repair mechanical/electrical systems such as pneumatic tube, HVAC, refrigerators/freezers, ice machines, commercial kitchen equipment, electrical, plumbing, piped medical gas systems, specialized water systems
Performs other routine to moderately complex general maintenance functions in the area’s grounds maintenance, carpentry, painting, and snow removal
Respond and make repairs associated with emergencies such as leaks, floods, water outages, fires, power outages, equipment failures
Respond to building occupant requests in a timely and professional manner
Performs zone maintenance rounding
Conducts preventive maintenance and performs equipment safety checks
Inspects and repairs fire doors, hardware, firewalls and smoke partitions

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

New

Facility Maintenance Technician

Performs facility and equipment maintenance in accordance with applicable codes ...

Location

United States , West Allis

Salary:

26.10 - 39.15 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Driver's license required
High school diploma or GED equivalent
2-4 Years of Experience in equipment maintenance
Basic computer skills such as CMMS, building automation system, Microsoft Office
Good communication and interpersonal skills
Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently
Must be able to lift up to 15 lbs. from floor to overhead
Must be able to lift up to 50 lbs. from floor to chest-level
Must be able to lift and carry up to 50 lbs. at waist height a reasonable distance
Must be able to push/pull with 50 lbs. of force

Job Responsibility

Performs facility and equipment maintenance in accordance with applicable codes and standards
Documents through use of the computerized maintenance management system (CMMS)
Maintain, troubleshoot and repair mechanical equipment such as motors, pumps, conveyors, doors, fans, boilers, heat exchangers, controls, etc.
Maintain, troubleshoot and repair patient care equipment such as beds, wheelchairs, carts, tables, etc.
Maintain, troubleshoot and repair mechanical/electrical systems such as pneumatic tube, HVAC, refrigerators/freezers, ice machines, commercial kitchen equipment, electrical, plumbing, piped medical gas systems, specialized water systems etc.
Performs other routine to moderately complex general maintenance functions in the area’s grounds maintenance, carpentry, painting, and snow removal
Respond and make repairs associated with emergencies such as leaks, floods, water outages, fires, power outages, equipment failures, etc.
Respond to building occupant requests in a timely and professional manner
Performs zone maintenance rounding
Conducts preventive maintenance and performs equipment safety checks

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Facility Maintenance Technician

Location

United States , Manitowoc

Salary:

26.10 - 39.15 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Driver's license required
High school diploma or GED equivalent
2-4 Years of Experience in equipment maintenance
Basic computer skills such as CMMS, building automation system, Microsoft Office
Good communication and interpersonal skills
Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently
Must be able to lift up to 15 lbs. from floor to overhead, lift up to 50 lbs. from floor to chest-level, lift and carry up to 50 lbs. at waist height
Must be able to push/pull with 50 lbs. of force
Exposure to electrical and mechanical hazards and therefore knowledge of safety precautions
Position requires travel

Job Responsibility

Performs facility and equipment maintenance in accordance with applicable codes and standards
Documents through use of the computerized maintenance management system (CMMS)
Maintain, troubleshoot and repair mechanical equipment such as motors, pumps, conveyors, doors, fans, boilers, heat exchangers, controls, etc.
Maintain, troubleshoot and repair patient care equipment such as beds, wheelchairs, carts, tables, etc.
Maintain, troubleshoot and repair mechanical/electrical systems such as pneumatic tube, HVAC, refrigerators/freezers, ice machines, commercial kitchen equipment, electrical, plumbing, piped medical gas systems, specialized water systems etc.
Performs other routine to moderately complex general maintenance functions in the area’s grounds maintenance, carpentry, painting, and snow removal
Respond and make repairs associated with emergencies such as leaks, floods, water outages, fires, power outages, equipment failures, etc.
Respond to building occupant requests in a timely and professional manner
Performs zone maintenance rounding
Conducts preventive maintenance and performs equipment safety checks

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

IVR Automation Test Engineer

SAR Tech

Location:
United States , Cincinnati

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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