CrawlJobs Logo

IVR Architect

clearbridgetech.com Logo

ClearBridge Technology Group

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our client, a leading consulting firm, is in need of an IVR Architect for an initial 6 month remote contract. The role is fully remote, however, there are around 30% travel expectations to the customer site in Southern, CA. The IVR Architect will be supporting an enterprise Utility customer and will be responsible for designing, developing and optimizing automated telephony menus to help guide the customer to resolutions and / or agents.

Job Responsibility:

  • Supporting an enterprise Utility customer
  • Designing, developing and optimizing automated telephony menus to help guide the customer to resolutions and / or agents.

Requirements:

  • Experience designing, developing and optimizing Contact Center IVR Applications with either NiCE, Genesys, Amazon Connect, etc.
  • Experience creating, mapping and implementing visual representations, specifically menus, prompts, routing, etc.
  • Experience using mapping tools (customer uses Lucidchart).
  • Experience monitoring call data.
  • Troubleshooting experience to identify and fix technical issues within automated scripts.

Nice to have:

  • Any Contact Center related certifications.
  • Experience supporting enterprise Utility customers.

Additional Information:

Job Posted:
May 16, 2026

Work Type:
Remote work
Icon
ClearBridge Technology Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IVR Architect

Ccaas Lead Engineer

We are seeking a CCaaS Lead Engineer to join our growing Contact Center and Tele...
Location
Location
United States , Baltimore
Salary
Salary:
120000.00 - 135000.00 USD / Year
onemainfinancial.com Logo
OneMain Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in API development and integrations (REST, SOAP, JSON, etc.)
  • Strong hands-on expertise in CCaaS platforms such as NiceCX
  • Experience with Domain Gateway (DG) and subgraph development for real-time data integration and interaction routing
  • Proficiency with WFM tools (e.g., NICE)
  • Strong knowledge of MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics
  • Hands-on experience with call recording solutions like Verint or NICE Systems
  • Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies
Job Responsibility
Job Responsibility
  • Lead the design, deployment, and configuration of Nice CXOne CCaaS platforms and integrate with Apollo Router systems to ensure seamless operation and performance
  • Design, develop, and support self-service IVR applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers
  • Lead the design and development of Domain Gateway (DG) subgraphs to enable seamless real-time interaction and data integration between NiceCX and internal/external systems. This includes mapping interactions, developing APIs, and ensuring consistent data flow across the contact center ecosystem
  • Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure, integration points, and subgraph operations
  • Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with NiceCX solutions to enhance functionality and automate workflows
  • Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. Focus on improving customer experience through strategic integrations and automation
  • Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis
  • Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA
  • Develop and maintain custom scripts and tools for system integrations, automation, and subgraph workflows to streamline processes across different platforms, ensuring seamless communication between NiceCX, CRM and other internal systems
What we offer
What we offer
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
  • Fulltime
Read More
Arrow Right

Conversational AI Developer with NLP

We are currently seeking a Conversational AI Developer with NLP to join our team...
Location
Location
United States , Irving
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience with NLP
  • 3+ Years of Expert knowledge in the Kore.ai platform and NLP, NLU, and machine learning algorithms
  • 2+ Years of experience with Python, Java scripting, and Node.js
Job Responsibility
Job Responsibility
  • Conversational AI Development Architect and design scalable, robust conversational AI solutions (chatbots, IVR, voice assistants) using the Kore.ai platform
  • Develop API integrations and server-side logic using Node.js and Python
  • Implement natural language processing, NLU capabilities, including intent recognition, entity extraction, and context management. Techniques and machine learning algorithms (e.g., TensorFlow, spaCy) to enhance bot intelligence
  • Utilize MongoDB to store and manage conversation data and user context
  • Troubleshoot, debug, and deploy AI bots across various channels (voice/chat)
  • Fulltime
Read More
Arrow Right

Conversational AI Developer with NLP

The Conversational AI Developer role at NTT DATA requires a seasoned professiona...
Location
Location
United States , Irving
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience with NLP
  • 3+ Years of Expert knowledge in the Kore.ai platform and NLP, NLU, and machine learning algorithms
  • 2+ Years of experience with Python, Java scripting, and Node.js
  • Strong experience in MongoDB
  • Experience in working as part of scrum team with knowledge of related ceremonies
  • Experience with ML frameworks (e.g., TensorFlow, PyTorch) to optimize and fine-tune NLP models
  • Strong analytical, communication, and leadership skills for mentoring junior developers
Job Responsibility
Job Responsibility
  • Conversational AI Development Architect and design scalable, robust conversational AI solutions (chatbots, IVR, voice assistants) using the Kore.ai platform
  • Develop API integrations and server-side logic using Node.js and Python
  • Implement natural language processing, NLU capabilities, including intent recognition, entity extraction, and context management. Techniques and machine learning algorithms (e.g., TensorFlow, spaCy) to enhance bot intelligence
  • Utilize MongoDB to store and manage conversation data and user context
  • Troubleshoot, debug, and deploy AI bots across various channels (voice/chat)
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Lead Developer – Amazon Connect

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-bas...
Location
Location
India
Salary
Salary:
Not provided
northbaysolutions.com Logo
NorthBay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of total IT experience with a strong development background
  • 3+ years of experience working on Amazon Connect implementations
  • Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
  • Strong understanding of telephony concepts, call routing, and SIP protocols
  • Experience integrating contact center systems with CRM or ERP solutions
Job Responsibility
Job Responsibility
  • Architect and implement Amazon Connect solutions for call center operations
  • Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
  • Collaborate with global teams to build, test, and deploy production-ready contact center applications
  • Leverage AWS native services for scalability, security, and performance optimization
  • Lead technical discussions, provide code reviews, and ensure best practices across development cycles
  • Fulltime
Read More
Arrow Right

Contact Center AI Architect

Job Title: Contact Center AI Architect. Job Summary: Lead design solutions/solut...
Location
Location
United States , Chicago
Salary
Salary:
72.00 USD / Hour
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of hands on technical experience in Contact Center & CX platforms
  • Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
  • Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
  • Strong organizational and stakeholder management skills across technical and non-technical teams
  • Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
  • Excellent communication, leadership, and documentation abilities
  • Knowledge of APIs, JSON, XML, and OAuth
  • Experience with language: Node.js, Python
  • Familiarity with CI/CD pipelines/DevOps and version control tools like Git
  • Knowledge of customer journey mapping, persona design, and voice UX best practices
Job Responsibility
Job Responsibility
  • Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
  • Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
  • Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
  • Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
  • Lead/design/architecting API integrations between internal platforms, external systems, and cloud services
  • Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions
Read More
Arrow Right

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
  • Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
  • Expert in Genesys Architect, Data Actions, and Integration Hub
  • Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
  • Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
  • Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
  • Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
  • Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
  • Genesys Cloud Certified Professional (GCP) certification is highly preferred
Job Responsibility
Job Responsibility
  • Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
  • Designing and building advanced interaction workflows in Genesys Architect
  • Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
  • Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
  • Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
  • Establishing best practices for configuration management, documentation, and "DevOps for CX"
  • Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Fulltime
Read More
Arrow Right