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The mission is centred around the Agora application, built on Ivalua technology, and used by over 1,500 buyers across 60 countries within company. This platform enables procurement teams to: Store and manage signed contracts; Access contract templates; Create and validate savings records and procurement deviations; Manage and track procurement initiatives. Agora is a customized application based on Ivalua version 168, with several upcoming key initiatives, including: Contract data quality improvement; Preparation for contract export to The Client e-archiving solution.
Job Responsibility:
Contributing to system enhancements and updates (functional specifications, test plans, UAT)
Identifying, reporting, and tracking issues with IT support, integrators, and software vendors
Providing Level 2 (L2) support to internal users
Monitoring Level 1 (L1) support services (partially outsourced to a Shared Service Center)
Delivering user training sessions
Participating in contract data cleaning initiatives
Supporting the migration of contracts to the e-archiving solution
Updating and improving training materials for end users
Requirements:
Strong analytical skills with high attention to detail
Problem-solving mindset with a strong customer-oriented approach
Excellent communication skills in English (written and spoken)