ITSM Project Manager Job at Robert Half (Eugene)

Release & Project Manager

Our client is is seeking a proactive and technically capable Release & Project M...

Location

Spain , Barcelona

Salary:

Not provided

Blu Selection

Expiration Date

Until further notice

Requirements

Strong hands-on experience with SAP SuccessFactors or comparable enterprise HR systems, including architecture, modules, and release cycles
Proven experience in Release Management and/or Project Management roles
Solid knowledge of project delivery methodologies such as Agile, Waterfall, or Prince2
Experience using tools for requirements tracking and delivery (e.g. JIRA or similar)
Familiarity with IT Service Management (ITSM) processes and tools

Job Responsibility

Own and manage end-to-end release and project delivery for the SAP SuccessFactors platform
Coordinate global releases, enhancements, and system changes, ensuring thorough impact assessment and smooth implementation
Act as a key interface between HR, IT, vendors, and business stakeholders to deliver people technology solutions
Ensure governance, quality, and service standards are met across all releases and projects
Support the ongoing evolution of the HRIS landscape as additional modules and functionalities are implemented

What we offer

Yearly bonus
Meal vouchers
Health insurance (after 6 months)
International work environment
Career growth opportunities

Fulltime

Project Manager Global AMS

For the next 2 years we are seeking a dynamic and experienced Project Manager to...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

5-7 years of experience in IT project management, including at least 2-3 years in AMS delivery or support environments
Proven track record of managing Non-SAP application portfolios, CRs, and incident resolution within SLA-driven models
Strong understanding of ITSM frameworks (e.g., ITIL) and global support models
Proficiency in project management tools and reporting dashboards
Exceptional communication, client engagement, and leadership skills

Job Responsibility

Own the end-to-end delivery and governance of AMS support and enhancement services across Non-SAP technologies
Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution
Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones
Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices
Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment
Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy
Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery
Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards)
Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations
Mentor and lead onsite/offshore teams

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)
Non-working day on the 31st of December

Fulltime

ServiceNow Project Manager

Are you passionate about driving IT service excellence and ensuring seamless bus...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related field
5+ years of experience in IT and/or customer-facing roles
5+ years of hands-on experience implementing ServiceNow solutions
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Background in software development and familiarity with cloud technologies
Understanding of IT Risk and Cybersecurity fundamentals
Fluent in English and capable of engaging colleagues and clients alike
ServiceNow (Certified System Administrator (CSA)) and ITIL certifications

Job Responsibility

Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently
Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution
Provide clear, regular updates to stakeholders on issue progress and application status
Collect root causes of incidents and contribute to actionable plans that prevent future issues
Monitor processes daily and act promptly to maintain uninterrupted business operations
Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting
Ensure SLA compliance and provide monthly performance reporting

Fulltime

ServiceNow Project Manager

Are you passionate about driving IT service excellence and ensuring seamless bus...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related field
5+ years of experience in IT and/or customer-facing roles
5+ years of hands-on experience implementing ServiceNow solutions
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Background in software development and familiarity with cloud technologies
Understanding of IT Risk and Cybersecurity fundamentals
Fluent in English and capable of engaging colleagues and clients alike
ServiceNow (Certified System Administrator (CSA)) and ITIL certifications

Job Responsibility

Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently
Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution
Provide clear, regular updates to stakeholders on issue progress and application status
Collect root causes of incidents and contribute to actionable plans that prevent future issues
Monitor processes daily and act promptly to maintain uninterrupted business operations
Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting
Ensure SLA compliance and provide monthly performance reporting

Fulltime

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

Information Systems Lead Program Manager

The ideal candidate will have a proven track record of managing technology proje...

Location

United States , Irvine

Salary:

125000.00 - 145000.00 USD / Year

Benchmark Makers

Expiration Date

Until further notice

Requirements

University degree in Computer Science, Information Technology, Business Administration, or a related field
Minimum of 7-10 years of experience in project management, particularly focusing on technology projects
Proven experience managing projects in a global law firm or professional services environment
Project Management Professional (PMP) certification
Certified ScrumMaster (CSM) or equivalent Agile certification
ITIL Foundation certification, Six Sigma Green Belt or Black Belt certification preferred
Strong understanding of project management methodologies, including Agile and Waterfall
Significant experience in implementing ITSM and ITIL best practices
Successful history of executing against a clear Target Operating Model (TOM) to optimize project delivery
Extensive and demonstrable understanding of cloud technologies, including Microsoft 365, Azure, Teams, IntApp Cloud, and iManage 10 Cloud, with specific evidence of successful project delivery

Job Responsibility

Leading and managing technology projects, ensuring delivery on time, within scope, and within budget
Collaborating with stakeholders to define project objectives, scope, and deliverables
Developing and maintaining detailed project plans, schedules, and budgets
Identifying and mitigating project risks and issues
Ensuring effective communication and coordination among project team members and stakeholders
Monitoring project progress and providing regular status updates to senior management
Conducting post-project evaluations and implementing lessons learned
Fostering a culture of continuous improvement and innovation within the project management team

Fulltime

Information Systems Lead Program Manager

The ideal candidate will have a proven track record of managing technology proje...

Location

United States , San Francisco

Salary:

125000.00 - 145000.00 USD / Year

Benchmark Makers

Expiration Date

Until further notice

Requirements

University degree in Computer Science, Information Technology, Business Administration, or a related field
Minimum of 7-10 years of experience in project management, particularly focusing on technology projects
Proven experience managing projects in a global law firm or professional services environment
Project Management Professional (PMP) certification
Certified ScrumMaster (CSM) or equivalent Agile certification
ITIL Foundation certification, Six Sigma Green Belt or Black Belt certification preferred
Strong understanding of project management methodologies, including Agile and Waterfall
Significant experience in implementing ITSM and ITIL best practices
Successful history of executing against a clear Target Operating Model (TOM) to optimize project delivery
Extensive and demonstrable understanding of cloud technologies, including Microsoft 365, Azure, Teams, IntApp Cloud, and iManage 10 Cloud, with specific evidence of successful project delivery

Job Responsibility

Leading and managing technology projects, ensuring delivery on time, within scope, and within budget
Collaborating with stakeholders to define project objectives, scope, and deliverables
Developing and maintaining detailed project plans, schedules, and budgets
Identifying and mitigating project risks and issues
Ensuring effective communication and coordination among project team members and stakeholders
Monitoring project progress and providing regular status updates to senior management
Conducting post-project evaluations and implementing lessons learned
Fostering a culture of continuous improvement and innovation within the project management team

Fulltime

Information Systems Lead Program Manager

The ideal candidate will have a proven track record of managing technology proje...

Location

United States , Denver

Salary:

125000.00 - 145000.00 USD / Year

Benchmark Makers

Expiration Date

Until further notice

Requirements

University degree in Computer Science, Information Technology, Business Administration, or a related field
Minimum of 7-10 years of experience in project management, particularly focusing on technology projects
Proven experience managing projects in a global law firm or professional services environment
Project Management Professional (PMP) certification
Certified ScrumMaster (CSM) or equivalent Agile certification
ITIL Foundation certification, Six Sigma Green Belt or Black Belt certification preferred
Strong understanding of project management methodologies, including Agile and Waterfall
Significant experience in implementing ITSM and ITIL best practices
Successful history of executing against a clear Target Operating Model (TOM) to optimize project delivery
Extensive and demonstrable understanding of cloud technologies, including Microsoft 365, Azure, Teams, IntApp Cloud, and iManage 10 Cloud, with specific evidence of successful project delivery

Job Responsibility

Leading and managing technology projects, ensuring delivery on time, within scope, and within budget
Collaborating with stakeholders to define project objectives, scope, and deliverables
Developing and maintaining detailed project plans, schedules, and budgets
Identifying and mitigating project risks and issues
Ensuring effective communication and coordination among project team members and stakeholders
Monitoring project progress and providing regular status updates to senior management
Conducting post-project evaluations and implementing lessons learned
Fostering a culture of continuous improvement and innovation within the project management team

Fulltime

ITSM Project Manager

Robert Half

Location:
United States , Eugene

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Contract Type:
Not provided

Job Posted:
January 07, 2026