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Barclays Logo Barclays · IT - Software Development

Itsm Product Owner - Barclaycard Payments

United Kingdom, London · Job Posted July 03, 2026
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Job Description

Join us as a ITSM Product Owner within Barclaycard Payments- Own the ITSM platform as a product, ensuring it provides a single, integrated system of record and enables automated, scalable service operations aligned to the Tech Ops operating model. You will be translating operating model into workflows, automation, and tooling that are embedded into engineering ways of working- demonstrating ability to adapt in this greenfield organisation.

Job Responsibility

  • Join us as a ITSM Product Owner within Barclaycard Payments- Own the ITSM platform as a product, ensuring it provides a single, integrated system of record and enables automated, scalable service operations aligned to the Tech Ops operating model
  • Translating operating model into workflows, automation, and tooling that are embedded into engineering ways of working
  • Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs
  • Analysis of emerging IT service management tools and platforms
  • Manage the selection and seamless implementation of new tools and platforms into the IT service management processes
  • Development and communication of change management strategic initiatives, visions and goals
  • Prioritisation of the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility

Requirements

  • End-to-end ITSM (IT Service Management) product ownership (Incident, Problem, Change, Request, CMDB, Software & Hardware Asset Management, Knowledge) with clear service outcomes
  • Experience owning an ITSM platform (e.g. JiraSM, ServiceNow, BMC Helix) roadmap and backlog
  • Ability to define and deliver Day 0 to matures ITSM capability in a greenfield or transformation environment
  • Experience in People Management

Nice to have

  • Exposure to SRE practices and integration of ITSM with CI/CD pipelines
  • Experience building service management for fintech / high-growth digital platforms
  • Demonstrable stakeholder management skills across Product, Engineering, and Operations leadership

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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