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We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.
Job Responsibility:
Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency
Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process
Collaborate with stakeholders to understand project requirements and establish clear migration objectives
Configure Jira Service Management to meet organizational needs and optimize workflows
Troubleshoot and resolve issues that arise during the migration process
Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration
Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively
Coordinate with cross-functional teams to ensure seamless integration of data and systems
Monitor and report on migration progress to stakeholders
Maintain high standards of data integrity and security throughout the project
Requirements:
Proven experience with data migration projects, specifically involving Zendesk Service Desk and Jira Service Management
Strong understanding of Jira Service Management configuration and optimization
Proficiency in Agile Scrum methodologies and IT project management
Familiarity with Atlassian Jira and Zendesk platforms
Ability to troubleshoot complex migration issues and provide effective solutions
Excellent communication and collaboration skills to work with diverse teams
Bachelor’s degree in a relevant field, such as Information Technology or Computer Science
Nice to have:
PMP certification is preferred
What we offer:
medical, vision, dental, and life and disability insurance