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Robert Half Logo Robert Half · IT - Software Development

ITSM Migration Specialist

United States, Indianapolis · Job Posted February 01, 2026
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Job Description

We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.

Job Responsibility

  • Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency
  • Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process
  • Collaborate with stakeholders to understand project requirements and establish clear migration objectives
  • Configure Jira Service Management to meet organizational needs and optimize workflows
  • Troubleshoot and resolve issues that arise during the migration process
  • Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration
  • Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively
  • Coordinate with cross-functional teams to ensure seamless integration of data and systems
  • Monitor and report on migration progress to stakeholders
  • Maintain high standards of data integrity and security throughout the project

Requirements

  • Proven experience with data migration projects, specifically involving Zendesk Service Desk and Jira Service Management
  • Strong understanding of Jira Service Management configuration and optimization
  • Proficiency in Agile Scrum methodologies and IT project management
  • Familiarity with Atlassian Jira and Zendesk platforms
  • Ability to troubleshoot complex migration issues and provide effective solutions
  • Excellent communication and collaboration skills to work with diverse teams
  • Bachelor’s degree in a relevant field, such as Information Technology or Computer Science

Nice to have

PMP certification is preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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