ITSM Manager, Randstad

Randstad

Location:
Turkey, Avcılar, İstanbul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a ''ITSM Manager'' creative, game changer, innovative thinker, who takes initiative and is driven to help improve systems and embraces a culture of teamwork.

Job Responsibility:

Manage, report and communicate on the global performance of IT Service Management processes
Define, regularly monitor and report SLA’s, OLA’s and, all ITSM relevant KPI’s
Collaborate and work closely with all relevant stakeholders including 3rd party service providers, business partners, department managers, product managers as well as service and product delivery teams
Communicate upcoming changes to impacted parties
Facilitate post-implementation reviews
Escalate to IT senior management if an unauthorized change is discovered
Educate the business and IT on the change management process
Report on change management activities
Owns, manages and maintains IT Service Management, Issue tracking and project management tools
Responsible for establishing, developing, reporting to management, and improving integrated management systems (ISO 9001, ISO 14001, ISO 45001, ISO 20000, ISO 27001 implementation studies) implemented in the company

Requirements:

Bachelor's degree in Management Information Systems, Computer Information Systems, Computer Science or related fields
Minimum 5 years of IT and 3 years of managerial experience
Deep understanding of ITIL approach, principles and processes
Proven track record in IT Service Management as well as IT Operations
Good understanding of project management, system/software development lifecycle, (SDLC) methodologies and various industry standard practices, (DevOps, Scrum, PMI)
Relevant certifications (e.g. PMP, DevOps Foundation, ITIL MP, ITIL SL, ITIL Master, etc.) would be advantageous
Good working knowledge of an IT Service Management, Issue Tracking and Project Management tools
Excellent communications skills, can talk business as well as technology
Excellent communication, teaching and negotiation skills
Ability to work in a dynamic and demanding environment
Experience managing a team is an asset
Broad understanding of IT technologies and business consideration
Participated in ISO 27001, ISO 9001, ISO 14001, ISO 45001, ISO 20000 implementation studies

Nice to have:

Relevant certifications (e.g. PMP, DevOps Foundation, ITIL MP, ITIL SL, ITIL Master, etc.) would be advantageous
Experience managing a team is an asset

Additional Information:

Job Posted:
May 09, 2025

Expiration:
July 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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ITSM Manager