ITSM Lead

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Australia is seeking a hands-on ITSM Specialist / Lead to drive adoption of the Enterprise ITSM program across IDT&S Australia. You will implement and optimise Incident, Problem, Change, Knowledge, AI-Operations practices and tooling, embed those practices into our Application Product Teams, define integration protocols with local Infrastructure/Ops and Major Incident Management (MIM), establish Service Transition governance for projects and BAU, and deliver training and change communications. The role combines hands-on tooling (setup, testing, optimisation) with coaching, program leadership and stakeholder engagement to reduce risk, improve reliability and embed consistent service management across the organisation.