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ITSM Coordinator

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Crédit Agricole

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Location:
Singapore , Singapour

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a talented ITSM Coordinator to join our dynamic Capital Market IT (CMI) department! The candidate will join the Singapore Capital Market ‘Run Control Tower’ team in charge of defining, controlling and spreading Best Practices for Run/Support teams working on application for capital market and ensure to create and manage controls for the RUN Teams. This role is the GATEKEEPER for Production Stability and Quality as well as Support Practices across Capital Markets IT Globally.

Job Responsibility:

  • Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management..) and practices across all teams
  • Drafting & Reinforcing Best Practices to teams globally
  • Drive and Animate Run Governance meetings with Purpose & Impact
  • Creating, Analyzing & Reporting KPI’s on Production Quality and other Run Metrics
  • Production monitoring and improvement for all Capital Markets IT support teams
  • Development and monitoring of internal team tools (specially for Reporting)
  • In charge of coordinating Major Incidents/Crisis impacting several teams
  • Monitoring and Coordinating business continuity plan (BCP)
  • Lead Change management in production by organizing CAB meetings
  • Management of emergency changes
  • Reporting of Changes for all teams
  • Improving the processes to ensure deliveries don’t lead to incidents
  • Knowledge management by managing the repository of our Confluence-based documentation
  • Monitoring the quality of production
  • Responsible for continuous improvement
  • Monitoring of cross-functional projects impacting support activities

Requirements:

  • Bachelor Degree / BSc Degree or equivalent
  • Degree and above in relevant discipline
  • 3-5 years of experience
  • Knowledge of ITSM processes (Incident Management, Request Management, Problem Management, Change Management)
  • Ability to understand operational problems of IT support
  • Experience in streamlining processes and drafting best practices
  • Experience in creating, analyzing, and reporting KPIs
  • Experience in production monitoring and improvement
  • Experience in coordinating major incidents/crises
  • Experience in change management and organizing CAB meetings
  • Experience in knowledge management
  • Experience in data quality management and reporting
  • Experience in continuous improvement and maturity assessment
  • Experience in coordinating cross-functional projects
What we offer:
  • Work in a multicultural environment
  • Develop skills and access various mobility opportunities
  • Culture built on collaboration, innovation and openness
  • Committed to diversity and inclusion
  • All jobs are open to people with disabilities

Additional Information:

Job Posted:
April 23, 2026

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