CrawlJobs Logo
Crédit Agricole Logo Crédit Agricole · IT - Administration

ITSM Coordinator

Singapore, Singapour · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

We are seeking a talented ITSM Coordinator to join our dynamic Capital Market IT (CMI) department! The candidate will join the Singapore Capital Market ‘Run Control Tower’ team in charge of defining, controlling and spreading Best Practices for Run/Support teams working on application for capital market and ensure to create and manage controls for the RUN Teams. This role is the GATEKEEPER for Production Stability and Quality as well as Support Practices across Capital Markets IT Globally.

Job Responsibility

  • Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management..) and practices across all teams
  • Drafting & Reinforcing Best Practices to teams globally
  • Drive and Animate Run Governance meetings with Purpose & Impact
  • Creating, Analyzing & Reporting KPI’s on Production Quality and other Run Metrics
  • Production monitoring and improvement for all Capital Markets IT support teams
  • Development and monitoring of internal team tools (specially for Reporting)
  • In charge of coordinating Major Incidents/Crisis impacting several teams
  • Monitoring and Coordinating business continuity plan (BCP)
  • Lead Change management in production by organizing CAB meetings
  • Management of emergency changes
  • Reporting of Changes for all teams
  • Improving the processes to ensure deliveries don’t lead to incidents
  • Knowledge management by managing the repository of our Confluence-based documentation
  • Monitoring the quality of production
  • Responsible for continuous improvement
  • Monitoring of cross-functional projects impacting support activities

Requirements

  • Bachelor Degree / BSc Degree or equivalent
  • Degree and above in relevant discipline
  • 3-5 years of experience
  • Knowledge of ITSM processes (Incident Management, Request Management, Problem Management, Change Management)
  • Ability to understand operational problems of IT support
  • Experience in streamlining processes and drafting best practices
  • Experience in creating, analyzing, and reporting KPIs
  • Experience in production monitoring and improvement
  • Experience in coordinating major incidents/crises
  • Experience in change management and organizing CAB meetings
  • Experience in knowledge management
  • Experience in data quality management and reporting
  • Experience in continuous improvement and maturity assessment
  • Experience in coordinating cross-functional projects

What we offer

  • Work in a multicultural environment
  • Develop skills and access various mobility opportunities
  • Culture built on collaboration, innovation and openness
  • Committed to diversity and inclusion
  • All jobs are open to people with disabilities
Crédit Agricole - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ITSM Coordinator

8 matching positions

Scrum Master

Our Ottawa Financial client, is seeking an experienced Scrum Master to support A...
Location
Location
Canada , Ottawa
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP)
  • Minimum 3 years of recent experience working as a Scrum Master leading multiple Operational IT Scrum Teams
  • Minimum 3 years of recent experience working within an IT Operations environment
  • Strong experience with: Atlassian JIRA
  • ServiceNow ITSM modules and reporting
  • Strong communication, stakeholder management, and coordination skills
Job Responsibility
Job Responsibility
  • Facilitate Agile ceremonies including: Daily standups
  • Sprint planning
  • Retrospectives
  • Backlog refinement sessions
  • Use JIRA to assign, manage, and track tasks aligned to initiative timelines
  • Support Product Owners with backlog management, prioritization, and squad coordination
  • Provide project and initiative updates through meetings, reporting, email, and documentation
  • Coordinate with internal stakeholders and clients to clarify requirements and support delivery execution
  • Submit, track, and escalate operational issues and tickets within ServiceNow
  • Support operational IT teams within an Agile environment focused on incidents, patching, service requests, and ongoing operational activities
Read More
Arrow Right
New

Systems Engineering Specialist Advisor

The Oracle Fusion Cloud Financials Consultant is responsible for delivering func...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 or more years of Oracle Fusion Cloud Financials functional experience, including post-go-live support, AMS (Application Management Services), or managed services delivery
  • Hands-on expertise across two or more Fusion Financials modules: GL, AP, AR, Fixed Assets, Cash Management, or Expenses
  • Experience with Subledger Accounting (SLA) rule management, journal source configuration, and period-close accounting processes
  • Proven ability to manage and resolve functional incidents within ITSM frameworks such as ServiceNow, Jira, or equivalent ticketing tools
  • Working knowledge of ITIL service management principles: incident, problem, change, and release management
  • Experience supporting Oracle quarterly update cycles including impact assessment, regression testing, and production deployment coordination
  • Proficiency with Oracle Fusion reporting tools: OTBI, Financial Reporting Studio (FRS), and Oracle Smart View
  • Strong understanding of period close, multi-currency revaluation, intercompany accounting, and financial controls
  • Excellent communication and stakeholder management skills
  • able to engage confidently with Finance, Accounting, and IT contacts at all levels
Job Responsibility
Job Responsibility
  • Provide ongoing functional support and troubleshooting across Oracle Fusion Cloud Financials modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expenses, and Subledger Accounting (SLA)
  • Manage and resolve support tickets within agreed SLAs
  • conduct root cause analysis on recurring issues and implement permanent corrective actions
  • Assess, design, and deliver system enhancements and configuration changes as business requirements evolve over the engagement lifecycle
  • Support month-end, quarter-end, and year-end close activities
  • proactively monitor and resolve period-close issues to minimise Finance downtime
  • Lead Oracle quarterly update assessments: evaluate functional impact, coordinate regression testing, and oversee deployment into Production
  • Maintain and update configuration workbooks, functional design documents, runbooks, and knowledge base articles to ensure current and accurate documentation
  • Manage change requests using ITIL-aligned processes
  • liaise with technical teams on customisations, workflow updates, and third-party integrations
  • Fulltime
Read More
Arrow Right
New

Field Tech Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 4 Years’ experience in Audio video Support
  • Strong understanding of audio and video technologies, including equipment, software, and networking
  • Good troubleshooting skills
  • Basic understanding of ITIL Framework is a must
  • Experience in using ITSM Tools like Service Now, Remedy etc
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements
  • Ability to work in fast-paced environments and adapt to changing client requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Willingness to work on rotational shifts 24x7
Job Responsibility
Job Responsibility
  • Good knowledge in Audio video setup Related Issues
  • Coordinate with vendors for any ongoing Audio Video equipment issues
  • Knowledge of Town Hall kind of Audio Video setup
  • Experienced in Zoom Meetings (Desktop/Laptop/MacBook and Conference Room based)
  • Perform Meeting room Devices Daily Health check-up
  • Coordinate with GCO team (Global Conferencing team)
  • Assist Client for connecting VC before the event starts
  • Connecting the presentation if any from the main venue
  • Provide support for Townhall kind of events
  • Fulltime
Read More
Arrow Right
New

It specialist

We're looking for an IT Specialist to join our team in Cookeville, TN. In this r...
Location
Location
United States , Cookeville
Salary
Salary:
29.00 USD / Hour
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of hands-on enterprise IT support experience
  • Strong experience supporting Windows desktop environments
  • Experience installing, configuring, and repairing PC hardware
  • Excellent troubleshooting skills for desktops, laptops, and peripheral devices
  • Experience supporting iOS and Android mobile devices
  • Proficiency with Microsoft Office applications
  • Outstanding customer service and communication skills
  • Strong organizational and documentation abilities
  • Ability to prioritize multiple technical issues in a fast-paced environment
  • Ability to travel locally within the assigned region (approximately 5%)
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve desktop, hardware, software, and application issues
  • Provide both onsite and remote technical support to internal employees
  • Install, configure, maintain, and repair Windows workstations and peripheral devices
  • Support Microsoft Office applications and end user productivity tools
  • Configure and troubleshoot mobile devices, including iOS and Android
  • Document incidents, resolutions, and service requests using the company's ITSM platform
  • Escalate complex technical issues while maintaining ownership and communication with users
  • Support conference rooms, audiovisual equipment, and meeting technology
  • Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
  • Maintain inventory of IT assets, spare equipment, and replacement parts
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right

Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong expertise in transition governance
  • knowledge transfer planning
  • service readiness
  • risk management
  • stakeholder coordination
  • offshore ramp-up
  • specifically for Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation)
  • experience in pre-sales transition solutioning
  • transition approach design
  • estimates
Job Responsibility
Job Responsibility
  • Manage end-to-end service transitions from clients or incumbent vendors into NTT DATA’s India Delivery Center and/or global delivery model
  • Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria
  • Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality
  • Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
  • Define RACI, communication plan, escalation matrix, and cross-tower dependency map
  • Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
  • Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
  • Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
  • Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
  • Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
  • Fulltime
Read More
Arrow Right

It Service Desk Team Leader

We are seeking a proactive, people-focused, and technically capable IT Service D...
Location
Location
United Kingdom , Leicester
Salary
Salary:
45000.00 - 50000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The ability to communicate technical issues and changes clearly to colleagues across the business
  • A natural leadership style that inspires trust, builds morale, and develops high-performing teams
  • A passion for coaching, mentoring, and developing others
  • Strong communication skills, especially when explaining complex technical issues to non-technical audiences
  • A solid understanding of ITSM principles and experience applying ITIL best practices
  • Confidence in managing incidents and escalations, remaining calm under pressure
  • A proactive mindset with a focus on continuous improvement
  • Demonstrable experience in a 1st/2nd line support or team leader role
  • Strong skills in ticket management and prioritisation
  • Experience coaching and mentoring in a support team setting
Job Responsibility
Job Responsibility
  • Leading, coaching and mentoring a team of UK-based Service Desk Analysts across multiple sites
  • Monitoring team performance, SLAs and ticket queues
  • Providing hands-on technical support and acting as an escalation point
  • Coordinating workloads, shift coverage, and ticket distribution
  • Managing high-priority and major incidents
  • Delivering performance evaluations and development plans
  • Supporting ITSM practices including incident, problem, and change management
  • Driving continuous improvement in service delivery, processes and documentation
  • Promoting a strong customer service culture within the team
  • Reporting team metrics and risks to the Service Delivery Manager
What we offer
What we offer
  • Competitive Salary of £45,000.00-50,000.00
  • Free Parking on-site
  • 25 Days' Holiday (Plus 8 Days' Public Holiday)
  • Option To Buy Or Sell Holiday
  • Company Pension
  • Life Assurance
  • Enhanced Maternity, Paternity & Adoption Pay
  • Free Conveyancing Legals
  • GP 24-hour service
  • Retail Discounts
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Platform Engineer

We are looking for an experienced Senior ServiceNow Platform Engineer to strengt...
Location
Location
United States , Norristown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of hands-on experience administering, developing, and integrating ServiceNow solutions in enterprise environments
  • Strong knowledge of core ServiceNow platform capabilities, including ITSM and related modules
  • Advanced experience with JavaScript and GlideScript for developing business rules, script includes, automation logic, and scripted integrations
  • Proven background building and supporting integrations using APIs, IntegrationHub, import sets, transform maps, and middleware or connector tools
  • Experience with discovery, service mapping, event management, and configuration data management practices
  • Understanding of authentication and security methods such as OAuth 2.0, Basic Authentication, and mutual certificate-based connections
  • Ability to work across infrastructure, engineering, and business teams to deliver scalable and supportable platform solutions
  • ServiceNow Certified System Administrator certification is required
Job Responsibility
Job Responsibility
  • Lead day-to-day administration of the ServiceNow platform, ensuring reliable operation across development, testing, and production environments
  • Build and refine platform features such as workflows, business rules, client-side logic, dashboards, and reporting tools to improve service delivery and efficiency
  • Oversee user access, role assignments, and security controls to maintain compliance with internal governance standards
  • Plan and execute platform upgrades, patching activities, and release coordination while evaluating impact on connected systems
  • Design, develop, and support integrations between ServiceNow and enterprise applications using APIs, IntegrationHub, import processes, and automation tools
  • Configure and maintain Flow Designer assets, subflows, integration actions, and supporting components for streamlined orchestration
  • Support data quality initiatives by improving configuration data accuracy, reducing duplication, and strengthening relationship mapping across the platform
  • Partner with architects, engineers, security teams, and business stakeholders to translate requirements into scalable technical solutions
  • Troubleshoot platform and integration issues, perform root cause analysis, and recommend durable corrective actions
  • Create and maintain technical documentation covering configurations, standards, operating procedures, and integration support models
  • Fulltime
Read More
Arrow Right

Service Support Specialist II

Location
Location
United Kingdom , Salford
Salary
Salary:
27000.00 - 30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2- 4 years of IT support experience, with service desk/desktop support (required)
  • High School Diploma/GED required
  • Associate degree in IT/related field (preferred)
  • Training, academic coursework on computer hardware, operating systems, and computer network functionality
  • Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
  • Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
  • Strong understanding of IT Service Management (ITSM) processes
  • Exceptional incident management and communication skills
  • Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Job Responsibility
Job Responsibility
  • Lead incident coordination for major or widespread service disruptions
  • Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
  • Own and resolve Tier 3 incidents
  • Serve as the SME for hardware lifecycle management
  • Manage and tune proactive monitoring alerts for major IT solutions
  • Lead the initial triage and communication during high-severity incidents
  • Lead Problem Management efforts for recurring issues
What we offer
What we offer
  • Secure reserved car parking space and excellent transport links
  • 31 days holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Schemes
  • Various discounts and other incentives
  • Fulltime
Read More
Arrow Right