ITSM Atlassian Consultant Job at ServiceRocket

Solution Consultant - ITSM

The Atlassian Advisory Services team is a globally distributed team of Atlassian...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

2+ years of experience in an external customer-facing consulting role
Demonstrated expertise in ITSM
Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management
Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling

Job Responsibility

Collaborate with your peers in Advisory Services to align on strategic outcomes
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices
Create technical solution content and prescriptive guidance to support customer goals
Partner with non-customer-facing teams across Atlassian to advocate for customer needs
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process

Fulltime

New

ITSM Atlassian Consultant

Location

Australia

Salary:

Not provided

ServiceRocket

Expiration Date

Until further notice

Requirements

Experience with Atlassian Products (Jira, Confluence, Bitbucket, etc) as an Admin, Consultant or in similar functions
Have designed or implemented custom workflows, automations, or integrations with Atlassian products
Have performed an Atlassian migration

Sr. Partner Solutions Architect

Atlassian is looking for a Sr. Partner Solutions Architect (fluent in French) to...

Location

Netherlands , Amsterdam

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Fluency in French Language, other language skills are a bonus
proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales
ITSM/ESM Architect experience
familiarity with Atlassian products
strong knowledge of common ITSM frameworks (IT4IT, ITIL 4, DevOps)
understanding of how software gets defined, built, and deployed
experience with IT service management (ITSM) solutions.

Job Responsibility

Develop the enablement strategy to grow and accelerate Atlassian's Service Management partner eco-system
contribute to the ITSM channel solution strategy through building collateral such as ESM solutions, blueprints, and reference architecture
support ITSM channel partners through various stages of a Deal Cycle from pre-sales to post-sales by providing technical expertise and thought leadership
partner with the Channel team to develop compelling account strategies
contribute to the evolution of practices through resource sharing and feedback loops
partner with product management to identify areas of opportunity to advance Atlassian's product line
deliver channel partner technical enablement workshops
represent Atlassian at conferences and partner events.

What we offer

Health and wellbeing resources
paid volunteer days
other perks to support employees and their families.

Fulltime

New

Technology Consultant

The Professional Services Consulting area is responsible for providing fee-for-s...

Location

Australia , Sydney

Salary:

Not provided

ServiceRocket

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
Excellent analytical skills with the ability to take a holistic view across a range of domains
Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
Excellent communication skills, including workshop facilitation, written and verbal communication
Experience with Agile development methodologies
Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

Job Responsibility

Design, develop, and implement high-quality solutions including architectural system design
Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
Provide experienced guidance, feedback, and recommendations to customers based on established best practices
Support the roll-out, adoption, and scaling of provided solutions for customers
Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
Advice on internal tools and processes as a senior member of the technical team
Promote yourself as a subject matter expert and valued member of the community
Assist with proposal development and statement of work definitions
Engage with potential customers on sales calls as a technical resource, advising on product solutions

What we offer

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
Stock options: you have the opportunity to participate in the ownership of the company
Health insurance: we support you and your family–your well-being matters
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
Career pathways program: you can grow horizontally, vertically, or any way you want
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Fulltime

New

Principal Consultant, Change Management

Lead our change management workstream across the most strategic client engagemen...

Location

United States , Austin

Salary:

Not provided

ServiceRocket

Expiration Date

Until further notice

Requirements

10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership
Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci)
Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones
Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation
Exceptional executive-level communication, presentation, influencing, and facilitation skills

Job Responsibility

Conduct detailed change readiness assessments and impact analyses to understand how new processes, especially those built in Jira Service Management (JSM), will affect different user personas (Agents, Customers, Leaders)
Develop strategic change management plans (communications, training, sponsor alignment) that are tailored to the scale of the change—from simple Teamwork Foundations rollout to complex Cloud Migration
Define clear communication channels and messaging to ensure executives, end-users, and technical teams understand the why, what, and how of the transformation
Design and deliver highly effective, role-based enablement and training sessions
Ensure the delivery of high-quality, continuous support and reference materials
Utilize expert facilitation skills to guide client workshops, executive steering committees, and team sessions, securing buy-in and alignment across technical and business stakeholders
Proactively identify, analyze, and address resistance across all workstreams
Develop targeted strategies to encourage the adoption of new Atlassian tools and processes, driving high utilization rates
Continuously gather feedback and monitor key adoption metrics (e.g., ticket creation rate in JSM, Confluence usage) post-go-live
Develop immediate action plans to address dips in adoption or spikes in resistance

What we offer

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
Stock options: you have the opportunity to participate in the ownership of the company
Health insurance: we support you and your family–your well-being matters
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
Career pathways program: you can grow horizontally, vertically, or any way you want
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Fulltime

Senior Technical Product Marketing Manager

We are seeking an enthusiastic Senior Technical Product Marketing Manager to dev...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions
Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors
A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders
Exceptional communication skills
proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders
Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products
Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media
Experience representing organizations at industry events and conferences
Relevant certifications in ITSM or related fields are advantageous

Job Responsibility

Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution
Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions
Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients
Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant
Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations
Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product
Collect feedback from external engagements to inform product development and strategic initiatives

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Senior Solution Engineer

Atlassian is looking for a passionate Senior Solutions Engineer committed to sol...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years of experience interacting with Japanese enterprise customers in a pre-sales, consulting, or delivery capacity
Experience within main solution areas: Agile & DevOps, ITSM, and Enterprise Strategic and Planning
Experience working with customers in Japan
Passion for learning intricate cultural details for successful business interaction
Creative problem solver who can interpret complex problem statements and boil them down into compelling value-centric solutions
Passion for adopting new ways of working championing improved support practices guided by modern frameworks (ITIL 4, DevOps, Scaled agile)
Comfortable in both business and technical contexts, interacting with C-level executives or technical audiences
Open to giving and receiving feedback
Passionate about making clients successful

Job Responsibility

Lead customer technical sales engagements in collaboration with the Atlassian enterprise sales team
Discover and assess client requirements and pain points
Map client business and technical requirements to Atlassian capabilities
Develop, configure and deliver compelling demos and presentations to customers and prospects
Communicate the value and differentiation of Atlassian
Contribute to Atlassian's thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community
Support channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process

Fulltime

Senior Solutions Engineer

Atlassian is seeking a passionate Solutions Engineer to join our dynamic APAC So...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Experience with an Enterprise sales cycle, understanding deal dynamics and value selling
10+ Years of Experience working with Enterprise Customers in a pre-sales, consulting or a customer facing capacity
Ability to collaborate with prospects, channel partners, and sales teams to provide winning solutions
Technically minded or experienced in working with technology
Comfortable in a multi-functional context, engaging with executives or technical audiences
Familiarity with Collaboration, Scaled Agile, ITSM, or DevOps solution spaces is a plus
Experience working with Singaporean and South East Asian customers
Proficiency in English and a South East Asian language is mandatory
Knowledge of how software is defined, built, and deployed
Prior use of Atlassian products is a plus

Job Responsibility

Be a Technical Leader: Own the technical engagement in pre-sales opportunities, building trusted advisor relationships with customer technical teams
Advocate for Atlassian: Understand and position our solutions in the context of customer goals, highlighting our technical differentiators
Empathise with Customers: Practice empathy to understand customer pain points and technical challenges
Lifelong Learning: Stay updated on changes and continuously discover new ways to enhance your product, technical, and customer knowledge
Drive Business Outcomes: Own and drive your business and sales outcomes, helping to achieve our revenue goals

What we offer

Health and wellbeing resources
paid volunteer days

ITSM Atlassian Consultant

ServiceRocket

Location:
Australia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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