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Our Toronto based client is seeking an experienced ITOM ServiceNow Developer to support a large-scale IT Operations modernization initiative. This program focuses on implementing ServiceNow ITOM capabilities, including Event Management, Discovery, and Service Mapping, to replace legacy monitoring tools and enhance operational visibility, automation, and efficiency.
Job Responsibility:
Support end-to-end implementation of ServiceNow Event Management
Contribute to Discovery and Service Mapping aligned with ITOM strategy
Lead development activities and own delivery of user stories
Participate in and help lead technical design workshops with stakeholders
Integrate multiple data sources into ServiceNow ITOM modules
Ensure adherence to ServiceNow development standards and best practices
Provide guidance and thought leadership on ITOM solutions
Requirements:
Strong ServiceNow development experience (JavaScript, XML, HTML, CSS)
Deep expertise in ITOM modules: Event Management, Discovery, Service Mapping
Hands-on experience with CMDB design and maintenance
Experience with integrations (REST/SOAP APIs)
Familiarity with cloud environments (Azure, AWS) and hybrid infrastructure
Knowledge of automation/orchestration frameworks
ServiceNow Certified System Administrator (CSA) – required