ITOM ServiceNow Developer

• Support end-to-end implementation of ServiceNow Event Management
• Contribute to Discovery and Service Mapping aligned with ITOM strategy
• Lead development activities and own delivery of user stories
• Participate in and help lead technical design workshops with stakeholders
• Integrate multiple data sources into ServiceNow ITOM modules
• Ensure adherence to ServiceNow development standards and best practices
• Provide guidance and thought leadership on ITOM solutions

• Strong ServiceNow development experience (JavaScript, XML, HTML, CSS)
• Deep expertise in ITOM modules: Event Management, Discovery, Service Mapping
• Hands-on experience with CMDB design and maintenance
• Experience with integrations (REST/SOAP APIs)
• Familiarity with cloud environments (Azure, AWS) and hybrid infrastructure
• Knowledge of automation/orchestration frameworks
• ServiceNow Certified System Administrator (CSA) – required
• Certified Implementation Specialist (ITOM) – strongly preferred
• Additional ITOM-related certifications (Discovery, Service Mapping, Event Mgmt, IntegrationHub) are an asset
• Must be available for in-person workshops in the GTA
• Strong communication skills required for client-facing interactions

Additional ITOM-related certifications (Discovery, Service Mapping, Event Mgmt, IntegrationHub) are an asset