ITOM Architect Job at GlideFast

Architect

As an Architect with GlideFast Consulting, you will be responsible for the overa...

Location

United States

Salary:

155000.00 - 200000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow solutions
Certified System Administrator Certification(CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certifications
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across key areas such as: ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, Service Portal, Custom Scoped Applications, Third- Party Applications etc
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Presales Architect

As part of the HPE strategy, the Hybrid Cloud Ops Software business integrates s...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Knowledge of Docker
Kubernetes
Mesos
and other container technologies
10+ years of Solution Architecture experience
Some level of programming skills (Java
Python
PHP
JSON
NodeJS

Job Responsibility

Partner with local sales and pre-sales technical teams to drive the technical sales process
Manage and sell to large complex technical environments by becoming the trusted advisor for customers
Deliver compelling demonstrations and presentations
Think creatively to solve customer challenges
Deliver Proofs of Concept and initial software implementations

What we offer

Comprehensive suite of benefits supporting physical
financial and emotional wellbeing
Personal and professional development programs
Unconditional inclusion in the workplace

Fulltime

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...

Location

India , Bangalore

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or related field
10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
Experience in CMDB and Discovery (data model, reconciliation, service mapping)
Experience in ITOM (Event Management, Discovery, Service Mapping)
Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
Hands-on experience with Service Portal, Workspace, and UI Builder
Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices

Job Responsibility

Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
Translate business and ITIL requirements into robust ServiceNow designs
Establish coding standards, reusability patterns, and best practices
Configure workflows, catalog items, client/server scripts, UI policies, and business rules
Build and support complex integrations with enterprise systems
Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
Provide technical leadership to developers and consultants
Review solutions for scalability, maintainability, and performance optimization
Lead technical workshops and design sessions with stakeholders
Ensure platform stability during upgrades and releases

Fulltime

ServiceNow CMDB / CSDM Architect

FinXL Professional Services is a leading IT consultancy that partners with clien...

Location

Australia , Sydney

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise
Proven track record leading CMDB remediation and data quality uplift programs
Strong stakeholder engagement skills at the enterprise level
Deep understanding of Enterprise Architecture and Portfolio Management
Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities
Ability to bridge current cleanup activities into long-term strategic roadmaps

Job Responsibility

Architect the CMDB future state aligned to ServiceNow CSDM best practices
Lead Service Definition Workshops with Enterprise Architects and service owners
Design the ongoing governance model and Data Certification schedules
Establish CMDB Data Manager policies for retire/archive lifecycles
Define IRE rules and multisource precedence strategies for data integrity
Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness
Map core business applications and establish clear data ownership

What we offer

Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
Join a leading IT consultancy delivering high-value ICT services

ServiceNow Platform Architect

Aptiv is advancing its global digital transformation through a strategic partner...

Location

Ireland , Dublin

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

Bachelor or Masters degree in Computer Science, Information Technology, Business Administration, or a related field
8+ years hands-on experience with ServiceNow
Certifications: CSA, CAD required
CTA / CIS preferred
Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM, and CSM
Deep understanding of ServiceNow architecture patterns and performance optimization
Expertise in enterprise integrations and data synchronization
Proven ability to lead multi-instance strategies and complex migrations (clones, splits, consolidations)
Experience in GenAI / automation (Now Assist, Virtual Agent, NLU, AI Search preferred)
Excellent stakeholder management and communication skills

Job Responsibility

Define and own the ServiceNow platform architecture and roadmap, aligned with enterprise strategy
Establish and enforce platform governance, standards, and best practices
Create and maintain technical design documentation, architecture diagrams, and platform standards
Lead design and implementation across ServiceNow modules: ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist
Design scalable solutions using Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom applications
Oversee upgrades, patches, cloning, and environment strategy (Dev, Test, Sandbox, Prod)
Drive integration strategy with enterprise systems (Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, Microsoft 365)
Ensure CMDB health, data quality, and reconciliation strategies
Manage and optimize license usage and platform costs
Partner with security and infrastructure teams to ensure compliance and risk mitigation

What we offer

Personal holidays
Healthcare
Pension
Tax saver scheme
Free Onsite Breakfast & Lunch
Discounted Corporate Gym Membership
Multicultural environment
Learning, professional growth and development in a world-recognized international environment
Access to internal & external training, coaching & certifications
Recognition for innovation and excellence

Fulltime

Senior ServiceNow Architect

You will be the primary authority on platform health, ensuring that all custom a...

Location

Malaysia , Kuala Lumpur

Salary:

18000.00 - 28000.00 MYR / Month

Randstad

Expiration Date

March 20, 2026

Requirements

At least 8+ years in the ServiceNow ecosystem
At least 3 years in a lead Architect capacity
Mastery of JavaScript, Glide API, Script Includes, and Business Rules
Expert-level knowledge of Flow Designer, Process Automation Designer, and Virtual Agent
Able to communicate and present well to stakeholders and clients
Bachelor Degree

Job Responsibility

Primary authority on platform health, ensuring all custom applications, integrations, and module deployments (ITSM, ITOM, HRSD, CSM) align with the Common Service Data Model (CSDM) and industry best practices
Lead the design and implementation of ServiceNow orchestration to automate complex business processes for clients
Participate in ServiceNow upgrades and patches, ensuring new functionality is available and any required customisations are maintained appropriately

What we offer

Hybrid working arrangement
MNC working culture

Lead Technology Analyst

CMDB Technical Analyst will be part of the Information Management (IM) function....

Location

India , Bangalore Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Overall Experience of 8-10 years relevant experience in an IT Industry
5 years’ ServiceNow experience with a focus on IT Service Management (ITSM)
5 years’ experience in ServiceNow CMDB, Asset Management & ITOM
Education: Bachelors in Technology | Engineering
Experience with Servicenow CMDB | CSDM , Discovery & Service Mapping
Strong understanding of IT infrastructure and components (servers, networks, applications)
Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
Experience defining, documenting, and implementing CI Data audits
Experience managing CI data in a ServiceNow CMDB
Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity

Job Responsibility

CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies
Defining and enforcing naming conventions for configuration items (CIs)
Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure
Performing data cleansing and deduplication activities
Manage the CMDB module, improving data representation accuracy
Develop and track key performance indicators for CMDB health
Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems
Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management
Mapping data from external systems to the CMDB schema
Data Governance: Defining data quality standards and metrics for the CMDB

Fulltime

ServiceNow Architect

As a ServiceNow Architect, you will play a key role in designing and guiding the...

Location

United States , Chandler

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations
ServiceNow Certified System Administrator (CSA) required

Job Responsibility

Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features

ITOM Architect

GlideFast

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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