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NTT DATA Logo NTT DATA · IT - Administration

ITIL - Business Intelligence Sr. Analyst

India, Remote · Job Posted May 14, 2026
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Job Description

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Job Responsibility

  • Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Provides resolution to an assortment of client problems and/or requests
  • Adapts communication techniques for audiences at multiple internal and external levels

Requirements

  • Typically requires 4-7 years relevant experience
  • Undergraduate degree or equivalent combination of education and work experience
  • Solid understanding of ITIL processes and principals
  • Solid written and verbal skills
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel including overnight domestic or international trips may be required
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