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Barclays Logo Barclays · IT - Administration

ITAM Product Manager

United Kingdom, Knutsford · Job Posted February 10, 2026
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Job Description

We’re seeking a highly motivated ITAM Product Manager to join our IT Service Management team at Barclays. This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery and support of technology services that will result in improved customer journeys.

Job Responsibility

  • Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice
  • Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process
  • Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes
  • Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements
  • Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery
  • Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices
  • Identification and management of risk and control issues pertaining to the Technology Standards and processes

Requirements

  • Deep ServiceNow HAM/SAM expertise (modules, ACLs, workflows)
  • Strong data management and MI reporting skills
  • Agile Product Ownership experience

Nice to have

  • Integration experience with CMDB, Product Lifecycle Catalogue, and ITOM Discovery
  • Cost optimization and vendor management knowledge

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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