Italian speaking first line analyst

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

• Intermediate knowledge in English
• Fluency in Italian
• Affinity to resolve IT related issues
• Daily computer use, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
• Logical thinking and solving problems fast and resourcefully
• Outstanding communication skills and customer focused mind-set
• Ability to do multitasking
• Enjoy working in a team

Any additional European language knowledge

• Cafeteria
• Medicare
• Private health care package
• Home office opportunity
• Training and talent program opportunities
• Fun and diverse atmosphere