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Italian Speaking Customer Service Specialist

Euro London Appointments

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Location:
United Kingdom , Nottingham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 GBP / Year
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Job Description:

We’re looking for a Italian Speaking Customer Service Advisor to join a collaborative and fast-moving international team based in Nottingham. You’ll support a range of business customers, ensuring excellent service delivery across order management, logistics coordination, and after-sales care. This is a fantastic opportunity for someone fluent in Italian and English who enjoys problem-solving, communicating with people from different backgrounds, and working in a team that values professionalism and positivity.

Job Responsibility:

  • Manage and process customer orders accurately and efficiently
  • Coordinate deliveries and returns, ensuring issues are resolved promptly
  • Communicate clearly with internal departments (credit control, planning, logistics, and sales) to ensure customer expectations are met
  • Build strong relationships with business clients, keeping them informed on product updates, availability, and promotions
  • Handle and resolve customer queries, ensuring the best possible outcome for both the client and the business
  • Prepare reports, update records, and assist with any customer-related data requests
  • Identify opportunities to improve service levels and operational processes

Requirements:

  • Fluent in Italian and English (both written and spoken)
  • Previous experience in customer service, sales support, or order management preferred
  • Excellent communication and organisational skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Proficient with Microsoft Office, especially Excel
  • A team player who enjoys collaborating and finding practical solutions
What we offer:
  • Hybrid working model (2 days in the Nottingham office, 3 from home)
  • Supportive and diverse team culture
  • Career development opportunities in a growing international organisation
  • Staff discounts and access to company benefits

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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