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Foundever Logo Foundever · Customer Service

Italian Speaking Customer Service Representative

United Kingdom Employment contract 13218.40 GBP / Year · Job Posted May 29, 2026
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Job Description

As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support to customers of our fashion Client. Using telephone, email, and chat methods, the aim of your job will be to offer pre-and-post sale customer care, answering questions and helping them with their queries and issues.

Job Responsibility

  • Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
  • Develop and maintain a full knowledge of Client products and services
  • Transfer cases to another department or escalate to a senior member of staff as required
  • Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
  • Consult product manuals, advising customers of appropriate options and solutions

Requirements

  • Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
  • Previous customer service experience in a contact centre is highly advantageous
  • Passion for the fashion industry is also highly advantageous
  • Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
  • Strong organisational skills with the ability to prioritise tasks
  • Good computer literacy with working knowledge of Microsoft Word and Excel
  • Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
  • Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
  • Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Nice to have

  • Previous customer service experience in a contact centre is highly advantageous
  • Passion for the fashion industry is also highly advantageous

What we offer

  • Employee recognition platform
  • progression opportunities
  • award-winning culture
  • electronic equipment provided
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