Italian Speaking Customer Service Advisor Job at Brook-St Hiredonline (Newport)

Italian Speaking Customer Service Advisor

Are you a fluent Italian speaker with a passion for customer service? This is a ...

Location

United Kingdom , Newport

Salary:

27000.00 GBP / Year

Euro London Appointments

Expiration Date

Until further notice

Requirements

Fluency in both Italian and English (spoken and written)
Strong customer service skills with a desire to deliver excellent experiences
Ability to manage multiple tasks with accuracy and attention to detail
Confident communication and problem-solving skills
Previous experience in customer service or claims handling is an advantage, but not essential
Proactive, team-oriented approach with a willingness to learn

Job Responsibility

Responding to customer queries in both Italian and English via phone and email
Supporting the full lifecycle of claims, from information gathering to resolution
Maintaining accurate customer records and case notes in the system
Providing clear, empathetic, and professional communication at all times
Liaising with other departments to ensure smooth and timely customer support
Handling complaints in line with company policy

What we offer

£27,000 base salary + performance-related bonus
25 days’ annual leave (plus the option to buy/sell additional days)
5% matched pension scheme
Private medical insurance and life cover
Employee assistance programme
Comprehensive training and career development support
Inclusive, international working environment
Wellbeing initiatives and regular team events

Fulltime

Italian customer service advisor

Do you possess excellent communications skills in Italian and a customer service...

Location

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Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Native or excellent level in Italian
Fluency in English
PC literacy

Job Responsibility

Act as the first point of contact for all the Italian speaking clientele
Respond to customer inquiries via incoming calls, email and / or online chats
Maintain solid customer relationships with Italian customers abroad by handling questions with speed and professionalism
Troubleshoot and resolve common technical problems
Delight customers with your knowledge and expertise in order to exceed their expectations

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Salary:

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Microsoft Corporation

Expiration Date

Until further notice

Requirements

Candidate must have working experience and advanced knowledge in configuring, administrating and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019
Industry experience in deploying, configuring, administrating and troubleshooting Windows Operating Systems
Troubleshooting tools and log review
Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services)
Experience with any of the following technologies: Microsoft Deployment Toolkit
Installing and troubleshooting Windows Update and WSUS
Windows Activation and Licensing
Bitlocker Administration and Management
Windows Installation and Setup Issues (In Place Upgrade)
Devices and Driver Installation issues on Windows

Job Responsibility

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

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Location

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Salary:

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Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
Advanced analytical problem solving
Ability to evaluate complex tradeoffs involving risk, cost, and resources
Strong judgment in ambiguous, high impact situations
Deep technical credibility across products or specialized domains
Ability to influence without authority across engineering and global teams
Strong understanding of supportability, escalation models, and service design
Clear, adaptable communication across diverse stakeholders
Conflict resolution and negotiation skills
Ability to align global teams toward common outcomes

Job Responsibility

Manage the most complex and sensitive escalations, requiring broad and deep product knowledge or specialized technical expertise
Oversee swarming, emerging issues, and other operational processes, ensuring ownership and accountability through resolution
Serve as a technical authority and escalation point, guiding other advisors, engineers, and partner teams on complex issues
Relay customer and support feedback into product and engineering channels to influence future improvements
Collaborate with global support teams and product groups to refine, influence, or propose changes to products and features
Act as a liaison between engineering and support, ensuring processes are practical, scalable, and effective
Proactively identify risks and gaps, putting mitigation plans in place before customer impact occurs
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Expiration Date

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Requirements

Vocational/technical school graduate
Basic LVN Nursing skills
Knowledge of lab procedures and diagnostic testing
Ability to write clear documentation and ability to write detailed specifications
Solid organizational skills including attention to detail and multi-tasking skills
Basic computer skills
EMR Experience
3 years clinical experience with at least 2 years in a primary care clinic preferred
LVN/LPN License in the state of TX or where positions is located within the enterprise
BLS Certification if applicable

Job Responsibility

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Works in collaboration with the PCMH Team in the design implementation and evaluation of the PMH model as applicable
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Reviews patient medical record to identify care gaps
Schedules needed preventative services using evidenced based Physician approved protocols and documents the encounter
Fosters a Team approach by working collaboratively with the member family PCP and other members of the healthcare team to ensure coordination of services
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Expiration Date

Until further notice

Requirements

Previous food service experience preferred
Demonstrates excellent customer service skills, ability to prioritize and accomplish tasks quickly
Must be available to work flexible hours including evenings and weekends
Requires constant standing and walking

Job Responsibility

Stocks and maintains appropriate levels of product
Delivers product and uses transfer sheets to maintain inventory integrity
Cleans, sanitizes, and maintains appearance of workstations and guest service areas
Assist servers, bartenders, etc. with customer service as needed
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Adheres to Aramark safety policies and procedures including proper food safety and sanitation
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Expiration Date

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Requirements

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Previous Appeals and Grievance experience with Managed Care Plans
Good typing and letter writing skills
Excellent written and oral communication skills
Excellent research and analytical skills
Basic computer knowledge
Excellent customer service skills
Ability to work well with diverse groups of individuals
Utilizes effective communication and conflict management skills

Job Responsibility

Research and provide resolution to issues such as claim denials, member and provider complaints, and reconsideration and redetermination requests
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Expiration Date

Until further notice

Requirements

Previous food service experience preferred
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Demonstrates positive guest service skills
Requires occasional lifting, carrying, pushing, pulling of up to 25 lb
May be required to meet state age requirements for serving alcohol
May be required to obtain TIPS/TEAM card at locations that serve and sell alcohol
May be required to complete Serve Safe Food Handlers certification
Previous Guest Service experience is a plus
Ideal candidate will be available to work a flexible schedule that includes evenings, weekends, and holidays

Job Responsibility

Courteously greets and assists all guests
Takes food orders and serves guests
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Properly stores food by applying food safety policies and procedures
Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
Breaks down, cleans, and sanitizes workstations
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Italian Speaking Customer Service Advisor

Brook-St Hiredonline

Location:
United Kingdom , Newport

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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