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myPOS Logo myPOS · Customer Service

Italian-speaking Customer Care Agent

Bulgaria, Sofia Employment contract · Job Posted June 15, 2026
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Job Description

At myPOS, we're on a mission to help businesses thrive by making payments easier, smarter, and more accessible. From payment terminals and online checkout solutions to multicurrency business accounts, we provide everything entrepreneurs need to grow with confidence. As our business continues to expand, we're looking for an Italian-speaking Customer Care Agent to join our international team in Sofia. If you enjoy helping people, solving problems, and working in a dynamic fintech environment, we'd love to hear from you. About the role: As part of our Customer Care team, you'll be supporting Italian-speaking merchants and business owners, helping them make the most of our products and services. Whether it's answering questions, resolving account-related issues, or guiding customers through our platform, you'll play a key role in delivering an exceptional customer experience.

Job Responsibility

  • Serve as the main point of contact for Italian-speaking customers via phone, email, and chat
  • Assist merchants with account-related queries, payment transactions, and product usage
  • Investigate and resolve customer issues while ensuring a positive and professional experience
  • Coordinate with internal departments to find timely solutions for more complex cases
  • Guide customers through our products and services, helping them understand how to get the most value from myPOS
  • Accurately document customer interactions and maintain detailed case records
  • Contribute ideas and feedback that help improve our products, processes, and overall customer journey

Requirements

  • Fluent Italian and good English communication skills, both written and spoken
  • Previous experience in customer service, customer support, hospitality, retail, or another customer-facing role
  • Strong communication skills and the ability to explain information clearly and professionally
  • A positive attitude and genuine willingness to help customers
  • Good organizational skills and attention to detail
  • Confidence working with multiple systems and digital tools
  • Interest in financial services, fintech, e-commerce, or technology-related products
  • The ability to adapt quickly in a fast-paced and evolving environment

What we offer

  • Vibrant international team operating in hi-tech environment
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level
  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full Luxury package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered Multisport card
  • Fully covered public transport pass for Sofia
  • Free coffee, snacks and drinks at the office
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