Italian customer service representative Job at Randstad

Italian Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

13218.40 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided

Parttime

Customer Service Representative with Italian

Our client is an international company in the healthcare sector, currently expan...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Minimum 3 years of proven experience in Customer Service
Excellent written and verbal communication skills
High level of empathy, patience, and customer orientation
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Comfortable using tools such as Microsoft Office, Google Workspace, or similar
Proactive mindset with a strong focus on results and customer satisfaction

Job Responsibility

Handle customer inquiries, questions, and issues in a professional, empathetic, and efficient manner
Communicate with customers through multiple channels, including phone, email, and chat
Manage customer complaints according to defined severity and escalation processes
Coordinate with internal stakeholders to ensure timely and effective resolution
Contact customers with outstanding payments to understand their situation
Propose and negotiate payment solutions to maximize recovery of outstanding fees while maintaining a positive customer relationship
Conduct outbound calls to customers who have requested service cancellation
Apply effective commercial and retention strategies to reduce churn
Contribute to identifying opportunities to improve customer service processes
Propose solutions to enhance operational efficiency and customer satisfaction

What we offer

Fixed salary + bonus
Hybrid working model
23 working days of annual holiday
Ticket restaurant
Private health insurance
Transport voucher
EU remote work option (15 days/year)

Fulltime

Customer Service Representative

Stock Plan Services is looking for interested applicants who are fluent in Engli...

Location

Germany , Kronberg

Salary:

45000.00 - 50000.00 EUR / Year

Fidelity Investments

Expiration Date

Until further notice

Requirements

Fluent in English (level C1/2, TOEFL 95+ or equivalent)
Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
Financial qualifications or background preferred
Robust communication skills
Comprehensive understanding/interest in the financial services market, economy, and industry trends
Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
Thrive in a fast paced, ambitious, and evolving team-oriented environment
Enjoy solving problems and have a keen eye for details
Valid working permit for Germany

Job Responsibility

Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
Support with website navigation
Participant account maintenance (address changes, PIN resets, etc.)
Actively improve processes for you and your team

What we offer

Competitive salary plus performance-based bonus
Dynamic Working - a hybrid work model
A fully equipped welcome package with everything you need to work from home
An amazing office set amongst the tranquil Taunus Forest
On-site, subsidized staff restaurant
Free onsite parking
Use of private company sports gym
Free private bus shuttle between the office and Kronberg train station
Fidelity Employee Pension Plan
Capital Accumulation Benefits (VWL)

Fulltime

Customer Services Representative - Italian Speaker

Customer Services Representative Multilingual. Marriott International Cork CEC i...

Location

Ireland , Cork

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Excellent verbal and written skills
Adaptable
Problem-solver
Ability to build rapport easily
Interest in progressing

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions
Process reservation requests and support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximise revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties

What we offer

Marriott Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements
Leave of Absence programme
Paid Sick leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme

Fulltime

Customer Sales Representative with Italian and German

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global l...

Location

Portugal , Porto

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Proficiency in both Italian and German (C1-C2 level) or Spanish and German (C1-C2 level) is essential
English at a minimum B2 level
Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced)
Previous experience in Customer Service
Excellent communication and coordination skills
A customer-focused mindset
Strong team player

Job Responsibility

Managing the Order-to-Invoice process
Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat)
Order management and backlog monitoring
Handling and responding to customer requests and backlog changes
Coordinating with internal departments such as Sales and Logistics
Ensuring On-Time Delivery in line with customer and company targets
Driving customer satisfaction and process efficiency

What we offer

A challenging, rewarding, and dynamic role within an international environment at a globally growing company

Fulltime

Customer Service Team Leader – Italian Market

You will be the driving force behind a passionate, customer-focused team serving...

Location

Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Lead, coach, and inspire your team
Empower each team member to take ownership of their work and decisions
Conduct regular feedback sessions and 1:1s to support personal growth
Create a positive, inclusive and high-performing team environment
Monitor and maintain exceptional service levels
Handle escalations with empathy and creative problem-solving
Translate customer feedback into actionable insights to improve service delivery
Manage scheduling, workload distribution, and team KPIs
Collaborate with other market leaders and cross-functional teams to streamline workflows
Identify and implement process improvements that enhance both efficiency and experience

Job Responsibility

You will be the driving force behind a passionate, customer-focused team serving our Italian market team
You will lead with empathy, courage, and innovation, empowering your team to deliver outstanding experiences that reflect our company’s “Unbox” values
You will balance day-to-day team operations with strategic thinking, supporting individuals to reach their potential while ensuring our customers feel heard, valued, and delighted

Fulltime

Customer Care Representative

As a Customer Care Representative for the Italian market, you will be the frontl...

Location

Italy , Rome

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Previous work experience within customer care and/or direct sales
Written and oral fluency in Italian and English
Strong customer orientation and the ability to adapt to the client's tone of voice
Analytical and problem-solving skills with a keen eye for detail
Demonstrated ability to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Deliver Exceptional Customer Service - answering incoming multi-channel requests (via chat, email or phone) from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service
Drive Team Success - Actively contribute in meetings and bring fresh ideas to improvement projects, helping streamline our services and create the best customer experience
Collaborate to create ONE Team - working closely with other departments (tech support, billing, and product teams) to resolve complex issues and provide end-to-end support
Improvement Initiatives - supporting customer insights collection to identify solutions to improve our customers' experience journey

Fulltime

Customer Financial Services Representative

Join FedEx as part of our Financial Services – Resolution Hub Team, where you’ll...

Location

Portugal , Porto

Salary:

Not provided

Fedex

Expiration Date

Until further notice

Requirements

Background in Finance is advantageous
Experience with Excel (Mandatory)
Ability to read, write and communicate in English in a business environment setting
Other desired languages are German, Dutch, Italian, Spanish (B2 Level)
Ability to pay close attention to detail
High degree of customer orientation
Good Problem solving and analytical skills
Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
Experience working with third party auditors / customer portals (Plus)
Experience in an international environment or similar (Plus)

Job Responsibility

Executes complex transactions for NFC customers not supported by BPO provider
Provides guidance to BPO provider on issue resolution to facilitate transaction execution
Develops and communicates mitigation plans for issues identified
Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
Supports sales in escalations where business is at risk
Provides support to sales on any questions that may arise when a customer is activated
Provides input on policy modifications/enhancements
Provide support in specific areas raise by SHS/BPO on regional/local specific
Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues

What we offer

Attractive compensation package
Health Insurance for you and your family members (Optional)
Life Insurance (*applicable for FedEx positions with a permanent contract)
Pension Fund (*applicable for FedEx positions with a permanent contract)
Hybrid Working Model (2 days working from home and 3 days working at the office)
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping

Fulltime

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Italian customer service representative

Job Description

Job Responsibility

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