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Alter Domus is seeking an IT Workspace & Collaboration Technology Lead to join our Enterprise Technology & Services team. This role owns the strategy, delivery, and continuous improvement of the digital workplace and collaboration tooling, with Microsoft 365 at its core, ensuring a secure, reliable, and high-quality Digital Employee Experience (DEX) for a global user base.
Job Responsibility:
Platform Engineering & Architecture: Drive and deliver the design, implementation, and evolution of the technical architecture for enterprise collaboration and work management platforms
Act as a hands-on technical authority, leading complex implementations, troubleshooting, and architectural decisions
Set architectural direction and guardrails to engineer scalable, secure, and supportable configurations aligned with enterprise standards
Large-Scale Implementations & Migrations: Technically lead enterprise-wide programs such as platform rollouts, tenant or system migrations, tooling consolidation, and decommissioning
Define and execute technical rollout strategies, migration approaches, cutover plans, and validation processes
Ensure operational readiness, performance, and supportability at scale
Automation, Integration & Workflows: Drive the automation and integration strategy by building and maintaining automation and orchestration using PowerShell, Microsoft Graph API, and platform-native tooling
Develop and implement integrations across collaboration, project management, ITSM, and knowledge platforms
Develop reusable provisioning, governance, and compliance automation
Digital Employee Experience & Reliability: Design and implement monitoring and telemetry to measure platform health, adoption, and user experience
Proactively identify and remediate technical friction impacting collaboration and workflows
Improve reliability through automation, monitoring, and configuration management
Team Leadership & Support Enablement: Lead, develop and provide technical mentorship to engineers and administrators
Act as an escalation point for complex technical issues
Develop and maintain technical documentation, architecture diagrams, and operational runbooks
Drive and support continuous improvement of support processes and tooling
Requirements:
Minimum 10+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies
Excellent verbal and written communication skills
Detail-oriented, organized, and comfortable operating in a fast-paced, global environment
Strong sense of ownership, accountability, and customer service excellence
Collaborative team player with strong interpersonal skills
Self-motivated and able to thrive in a project- and outcome-driven environment
Advanced engineering expertise in Microsoft 365 collaboration services (Teams, SharePoint Online, OneDrive, Exchange Online)
Strong experience implementing and integrating collaboration platforms, including project and work management tools, ITSM and service request platforms, knowledge management systems
Proven experience leading technical implementations of large-scale collaboration tooling programs