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IT User Support Analyst II

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Valvoline

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IT - Administration

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Job Description:

The IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms. This role is responsible for administering Microsoft 365 platforms, on-prem Active Directory, and Azure Active Directory while ensuring secure access, high availability, and an excellent end-user experience across the organization.

Job Responsibility:

  • Architect and support Microsoft 365 back-end platforms including SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
  • Manage user accounts, licenses, groups, and mailboxes
  • Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies)
  • Monitor service health and troubleshoot M365-related issues
  • Administer on-prem Active Directory (user/group management, GPOs, DNS, trusts)
  • Manage hybrid identity environments using Azure AD Connect / Cloud Sync
  • Create and maintain PowerShell scripts and other API's to automate routine administrative tasks
  • Administer Power BI environments, including tenant configuration, security, capacity management, governance, and user enablement
  • Architect cloud-based storage platforms for end users
  • Architect identity lifecycle processes including user onboarding and offboarding

Requirements:

  • Bachelors degree in Information Technology, CIS or related field or equivalent experience
  • 3+ years of experience administering Microsoft 365 and Active Directory
  • ITIL Foundations, Microsoft 365 Product Certifications

Nice to have:

  • Sharepoint, Teams, and OneDrive
  • On-Prem AD and Azure AD
  • PowerShell and other automation tools
  • PowerBI administration and reporting
  • Microsoft Print Server Administration
  • End User Cloud Storage Platforms: AWS FSx, Azure Files, etc.
  • Experience working/managing 3rd party vendors with regards to project/day to day operations
  • Strong customer service skills
  • Able to teach and coach lower level resources to complete tasks as related to the work requirements

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Remote work
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