IT Trainer

• Deliver IT training on core IT applications for all new joiners
• Ongoing review of training content with relevant subject matter experts to ensure current
• Creation of training materials and online content
• Provide ad-hoc training when required
• Review Service Desk statistics to target training appropriately
• Work with the project team to create and delivery projects into Business as usual
• Provide hands-on support and guidance during training sessions, adapting teaching methods to suit learners' needs
• Assess learners’ progress by actively seeking feedback following all sessions
• Stay up to date with the latest IT developments, software, and best practices to ensure training content remains current
• Collaborate with other staff to coordinate schedules and share resources
• Support learners with troubleshooting and problem-solving during and after sessions
• Promote a positive, inclusive, and supportive learning environment
• Provide ad-hoc training as required
• Supporting colleagues and the department as required
• Any other duties as reasonably requested by the Service Delivery Manager

• Excellent organizational and administration skills
• Excellent attention to detail
• Strong knowledge of Legal applications, ideally Visualfiles and Aderant
• Strong knowledge of common IT software (e.g. Windows 11, Microsoft 365)
• Excellent presentation, communication and interpersonal skills
• Self-motivated and able to work without direct supervision
• Professional and self-motivated
• Proactive in their approach
• Able to work in a busy, professional environment
• Ability to work within a team

Competitive Salary & Benefits