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We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology. From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts. You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.
Job Responsibility:
Serve as the first point of contact via our service desk and support channels
Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting
Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment