IT Technician

• Install, configure, and maintain computer systems, servers, and network devices
• Diagnose and resolve basic technical issues promptly
• Collaborate with the IT Director and team to execute IT projects and assignments
• Provide excellent customer service to internal staff members, addressing their technical inquiries and issues professionally and efficiently
• Solicit feedback from customers regarding their computer usage experience
• Provide support for telephone systems
• Perform routine hardware and software maintenance, updates, and patches
• Utilize diagnostic programs to resolve issues
• Monitor network performance and troubleshoot connectivity issues
• Maintain accurate documentation of IT systems, configurations, and procedures
• Perform additional tasks and assignments as directed by the IT Director to meet the organization’s IT needs

• Preferably possess an IT degree
• Prior experience in a similar role within a comparable facility is advantageous
• Intermediate knowledge of hardware and software troubleshooting and maintenance
• Basic knowledge of server and network administration
• Strong problem-solving skills with the ability to diagnose and resolve basic technical issues
• Excellent communication and interpersonal skills to provide top-notch customer service
• Strong organizational skills and attention to detail
• Ability to work effectively in a team-oriented environment
• Relevant IT certifications would be a plus

Relevant IT certifications would be a plus