IT Technician

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment
• Monitor system performance and escalate complex technical issues to senior IT staff or vendors as needed
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands-on experience
• 1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues efficiently
• Customer-service mindset with clear communication skills to support users with varying levels of technical knowledge
• Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment
• Attention to detail with strong documentation skills to accurately track issues, solutions, and IT assets

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan