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It Technician

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Robert Half

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Location:
United States , Waterbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.

Job Responsibility:

  • Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested
  • Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking
  • Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot
  • Maintain and update antivirus software, offering guidance and troubleshooting assistance to users
  • Prepare and organize computer labs in buildings and offices
  • Assist users with the setup and operation of audio/visual equipment for events in public spaces
  • Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed
  • Communicate effectively with end users to address technology-related concerns and scheduling requirements
  • Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned

Requirements:

  • Bachelor's degree preferred, but equivalent education, experience, or training will be considered
  • At least 1 years of experience in an IT support role, preferably in a customer service setting
  • Strong knowledge of Windows and iOS operating systems, including the ability to repair and configure devices
  • Familiarity with Microsoft Office applications, Office 365, and Azure environments
  • Demonstrated ability to prioritize tasks, meet deadlines, and provide outstanding customer service
  • Effective communication skills, both written and verbal, with the ability to work collaboratively in a team setting
  • Proficient in troubleshooting technical issues and solving problems analytically
  • Capability to lift and carry equipment weighing 20 pounds or more
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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