IT Technician

• Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems
• Deliver desktop and basic server support, minimising downtime and disruption
• Install, configure and maintain end-user hardware and software
• Set up and support laptops, desktops, mobile devices and desk phones
• Manage user onboarding and offboarding, including equipment setup and access configuration
• Support office technology including display panels, projectors, AV systems and multifunction devices
• Maintain accurate asset registers and software licensing records
• Ensure compliance with software licensing and data protection requirements
• Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks)
• Document IT procedures and contribute to user guidance materials
• Deliver one-to-one and group training sessions to improve user knowledge and efficiency
• Liaise with third-party suppliers to resolve issues and coordinate upgrades
• Escalate complex issues appropriately to senior IT colleagues
• Travel to branch offices as required
• Participate in ongoing professional development and technical training
• Occasionally support out-of-hours upgrades and patching activities

• At least 1 year's experience in an IT support or technical role
• Strong working knowledge of Microsoft Office and common business applications
• Good understanding of antivirus and endpoint security solutions
• Excellent communication and customer service skills
• Strong problem-solving ability and analytical mindset
• Well organised, accurate and able to prioritise effectively
• Ability to work independently and as part of a team
• Calm under pressure with a proactive and flexible approach

30 days holiday plus bank holidays