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IT Technician

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Pure Human Resources

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Location:
United Kingdom , Andover

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 32000.00 GBP / Year
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Job Description:

Our client, Croydex, is a leading designer and manufacturer of innovative bathroom accessories, supplying major trade and retail partners in the UK and internationally. Croydex is part of the Norcros Group, a market-leading organisation with a clear growth strategy and a strong focus on people, performance, and culture. The Norcros Group is driven by its values — Care, Courage, Connection and Common Sense — which underpin how teams work together, make decisions, and support one another across the business. They are now seeking an experienced IT Technician to support and strengthen their internal IT operations.

Job Responsibility:

  • Deliver proactive and reactive 1st and 2nd line technical support
  • Troubleshoot hardware, software and network issues across the business
  • Perform root cause analysis on recurring incidents and recommend improvement
  • Support and maintain Windows Server environments and core network infrastructure
  • Provision and manage PCs, laptops, mobile devices, servers, switches and VoIP system
  • Manage Microsoft Intune for device enrolment, compliance, patching and policy management
  • Maintain endpoint security, patch management and compliance standards
  • Monitor system performance, alerts and logs to identify issues early
  • Maintain accurate asset registers and licensing documentation
  • Support IT projects, upgrades, cybersecurity initiatives and disaster recovery processes
  • Escalate complex technical issues where appropriate

Requirements:

  • 3–5 years’ experience in an IT support role
  • Strong knowledge of Windows desktop environments (Windows 11)
  • Experience administering Microsoft 365
  • Hands-on experience with Microsoft Intune and endpoint management
  • Working knowledge of Active Directory (user provisioning, groups, basic GPOs)
  • Understanding of endpoint security, patch management and MFA
  • Strong problem-solving ability and proactive mindset
  • Confident communicator with users at all levels
What we offer:
  • 25 days annual leave + bank holidays, plus Christmas shutdown (using holiday allocation)
  • Competitive pension scheme with Legal & General (up to 17% combined contribution)
  • Life assurance (up to 7x salary depending on pension membership)
  • Norcros Sharesave scheme
  • Staff discount across the Norcros Group brands
  • Hybrid working – 1 day per week from home (after probation)
  • Flexible core hours for office-based employees
  • Enhanced family-friendly policies from day one (including maternity, adoption, paternity, fertility, menopause and pregnancy loss support)
  • Employee Assistance Programme – free, confidential 24/7 support
  • Cycle to Work scheme
  • Free parking, plus free fruit and hot/cold drinks
  • Eye care contribution towards tests and glasses

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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