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A leading defense manufacture is seeking a skilled and dependable IT Technician to provide on-site technical support for end users and enterprise systems. The ideal candidate is customer-focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and software issues within a professional environment.
Job Responsibility:
Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals
Install, configure, and maintain operating systems, applications, and enterprise tools
Manage imaging, deployment, asset tagging, and hardware logistics
Respond to VIP or executive-level support requests
Diagnose and resolve network connectivity issues including port activations and switch-level troubleshooting
Maintain accurate documentation of incidents, service requests, and asset records
Follow company IT policies, security standards
Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues
Requirements:
High School Diploma or equivalent required
technical certifications preferred (A+, Network+, or equivalent)
Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)