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IT Technician

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Assessfirst

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Location:
United States , Grand Prairie

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems.

Job Responsibility:

  • Support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software
  • Be the escalation point for a team of four L1 specialists
  • Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests
  • Diagnose and resolve technical issues and logging all customer interactions into ticketing system
  • Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting
  • Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity)
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities

Requirements:

  • High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience
  • Minimum of 3+ Years of experience in Desktop Support
  • Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA)
  • Understanding of TCP and UDP protocols
  • Monitoring and verifying backup solutions and troubleshooting backup issues
  • Basic understanding of Mac OS, iOS (cell phones)
  • Knowledge in printer configuration and maintenance
  • Knowledge in computer maintenance
  • Ability to detect and troubleshoot network problems
  • Familiarity with desktop support
  • Ability to interpret layout drawings
  • Knowledge in safe lifting techniques
  • Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10)
  • Knowledge in network cable installation
  • Ability to self-manage with minimum supervision
  • Good verbal and written communication skills, and customer service availability
  • Good time management
  • Strong problem-solving abilities and attention to detail

Nice to have:

  • AA/AS degree in related field and/or undergraduate courses in related fields
  • Certification (I.e ComTIA, CCNA. Etc)
  • Experience with VOIP troubleshooting
  • Experience with SCCM, MDT or other imaging software

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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