IT Technician

• Provide tier 1 and tier 2 support for all end users, both remotely and in person
• Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees
• Draft and update detailed internal and end user-facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes

• 4+ years of experience supporting end users both in-person and remotely
• Significant experience providing software support to Windows and macOS users
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Experience with at least one of the following IAM solutions is required: Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure
• Experience in managing configuration and service of AV systems (for example: Neat, Poly etc.)
• Experience with cloud service providers such as AWS, GCP, and Azure — Advantage

Experience with cloud service providers such as AWS, GCP, and Azure