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Treyarch is looking for a talented new IT Technician to join our team! This listing is for a 100% on-site job located in Vancouver, BC. Primary responsibilities will be end user support. This includes software and hardware support (install/troubleshooting), imaging PCs along with other surrounding aspects of desktop support. You will need to be able to address, diagnose and resolve problems quickly and efficiently in a high-paced, studio environment. You will also need to demonstrate the ability to communicate and collaborate efficiently with a wide variety of teams and users. This is a contingent worker position for a 12 month duration and will be staffed through Volt, a staffing and workforce management company.
Job Responsibility:
Provide support to the end user whether remote or on-site via slack, email or in person
Active Directory management and support
Workstation provisioning for new and existing users (Imaging, software, and hardware deployment)
Address remote and on-site hardware issues (printers, shared PCs, and video game consoles)
Assist with any software deployment and address any issues that may arise (Common software are Office 365, Zoom, Slack, Autodesk, and Adobe CC products)
Assist with IT assets and inventory management
Friendly demeanor and friendly communicative skills
Support and contributions on any IT related projects
Requirements:
Minimum 5+ years’ experience of providing IT support
Familiarity with video game consoles
Knowledgeable in PC hardware and Windows environments
Proficiency in Microsoft Office 365 troubleshooting
Proficient understanding of networking
Nice to have:
Previous video game studio experience is a plus
What we offer:
Extended health plan, including medical, dental, vision, life and AD&D insurance, for employees and their dependents, as well as disability insurance
RRSP with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other benefit programs like supplemental life & critical illness, legal service, and others