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IT technician

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FASPAC PLASTIKS INC.

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Location:
Canada , Anjou, Québec

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Faspac is growing fast, and now is the perfect time to join our team! As a leader in flexible packaging for over 40 years, we are moving forward with passion and innovation. At Faspac, every voice matters. Open-mindedness, active listening, and pushing beyond limits are at the core of who we are. We put our heart into everything we do—and we have FUN! Our values drive us every day: excellence, resilience, solidarity, and open-mindedness. If these resonate with you, you’re in the right place! We are currently hiring an IT Technician for a full-time position. The coming years will be dynamic and full of opportunities. Choose an exciting career—join us! Faspac is committed to fostering an inclusive work environment where diversity is celebrated, and everyone has a place to grow and succeed.

Job Responsibility:

  • Assisting and providing first-level technical support to internal users (ERP, business applications, office automation, IT hardware)
  • Diagnose and resolve common problems relating to software, network and IT equipment
  • Make minor changes to ERP parameters (permissions management, report configuration, system parameter adjustments), validate and test updates or new functionalities
  • Working with internal teams and suppliers to ensure that ERP modules function properly
  • Helping to optimise processes by proposing technical improvements
  • Collaborating on BI, automation and artificial intelligence projects
  • Monitor technological development on best practice and new solutions tailored to the company's needs
  • Maintain an inventory of the IT infrastructure (identify devices, tracking system, etc.)
  • Train users on the main tools according to their needs (office 365, business central, etc.)
  • Any other related task

Requirements:

  • Diploma in computer science, systems administration, or a related field (DEC or equivalent experience)
  • 2 to 5 years of experience in technical and/or ERP support
  • Experience in a small or medium-sized business (an asset)
  • Knowledge of IT technical support (Windows, Office 365, access management, hardware and software troubleshooting)
  • Experience with an ERP system, ideally Microsoft Business Central or a similar ERP
  • Basic system and network administration skills (Active Directory, VPN, firewalls, access management)
  • Basic knowledge of SQL and Power BI (an asset)
  • Ability to test and validate applications prior to deployment
  • Ability to work independently and collaboratively within a team
  • Excellent analytical and problem-solving skills
  • Good communication and teaching skills to support users
  • Proficiency in French, both spoken and written (primary working language)
  • Ability to communicate in English, as needed, to interact with certain platform managers, partners, or technology vendors who use English as their working language

Nice to have:

  • Experience in a small or medium-sized business
  • Basic knowledge of SQL and Power BI
What we offer:
  • Flexible office hours (Anjou) and possibility to work from home
  • A range of social benefits: group RRSP, insurance (life, medical, travel, dental), personal days, employee assistance program, telemedicine, social club, etc.
  • The opportunity to surpass yourself, take on challenges at work and advance within the company
  • A caring work environment and a team that supports each other
  • On-site parking
  • Plenty of desserts

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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