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DCBL is a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations. Due to our continued rapid expansion, we are seeking an experienced IT Engineer to join our IT Department at our office based in Runcorn. You will be responsible for supporting the company with IT support via a ticketing system, using face to face, telephone, and remote connectivity.
Job Responsibility:
Working as a part of and collaborate within the IT dept to assist with 1st-3rd line support for all staff to ensure that they can perform their operational duties on computer systems
Provide effective and efficient Right first Time IT Day to day and ongoing support via telephone/email/remote support for head office and remote staff to ensure there is minimal downtime or degraded service
Work to tight timescales in a fast-paced environment and have a can-do attitude
Understanding of computer networking to ensure timely resolutions of infrastructure issues
Ensure that Computers, Printers, Desk phones, mobiles etc are provided to end-users in accordance with agreed SLAs
Be able to build and manage Microsoft Windows 10 & 11 Professional operating systems, Android, and Apple devices
Be able to manage all on premise servers, virtual servers, remote applications, and services
Undertaking of IT projects and tasks as determined by the IT Manager
Any other reasonable task or duty as requested by the Company, including providing support which could be out of the businesses core operating hours
Requirements:
Minimum 3 Years Experience in an IT Infrastructure role
Understanding and knowledge of Microsoft Server 2008-2022, configure, maintain and fault finding
Build, configure, maintain and fault find on Windows 10/11 Pro O/S clients
Understanding and configuration of DNS, DHCP, Active Directory, Azure Active Directory
O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint
Networking, LAN, WAN, Meraki Wi-Fi’s, and remote connectivity experience
VOIP Solutions, configure, maintain and fault finding
Understanding and knowledge of VMware, configure, maintain and fault finding
Experience with physical infrastructure including Structured Cabling, Firewalls, Routers, Switches, Servers, UPS, and NAS devices
Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services
Nice to have:
Customer focussed on service delivery
Excellent communication skills
Team-player
Good oral and written communication skills
Takes responsibility for personal development
Have a can-do attitude and a willingness to progress their career in the company