IT Technician

Communicate with Facilities support staff and customers to understand customer requirements in order to ensure services delivered are as requested. Plan and coordinate equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Analyze, recommend, and implement process improvements. Troubleshoot network data issues and resolve non-routine problems that may arise. Complete trouble tickets as required within cabling service level agreements. Maintain order of data network closets to ensure facilities are up to coded standards and work area is conducive to efficiencies in work process. Be knowledgeable about CAT 5, Fiber, and power cabling capacities and standards. Support special events, large moves and changes as well as perform project work, as requested. Maintain inventory of technology devices and materials.